Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bhawana Karki

Parkville,MD

Summary

Dynamic banking professional with a proven track record at Sanima Bank, excelling in cash handling and customer relationship development. Recognized for enhancing customer satisfaction through efficient transaction processing and fraud detection. Adept at balancing accuracy with empathy, fostering trust and loyalty among clients while ensuring compliance with regulatory standards.

Overview

9
9
years of professional experience

Work History

Bank Teller

Sanima Bank
01.2020 - 11.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.

Accounting Assistant

Pathivara Medical Shop
04.2019 - 01.2020
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.

Teacher

Balniketan Boarding School
05.2016 - 01.2017
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.

Education

Bachelor of Business Studies - Business Accounting, Marketing

Makawanpur Multiple Campus
Nepal
04-2019

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Customer relationship development
  • Cash counting
  • Patience and empathy
  • Transaction processing
  • Listening and comprehension
  • Relationship building
  • Cash handling expertise
  • Data entry efficiency
  • Sales and Cross-selling
  • Decision-making
  • Customer needs assessment
  • Regulatory compliance
  • Customer relationship management (CRM)
  • Balance transfers
  • Fraud detection
  • Account updating
  • Customer relationship management

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional

Timeline

Bank Teller

Sanima Bank
01.2020 - 11.2024

Accounting Assistant

Pathivara Medical Shop
04.2019 - 01.2020

Teacher

Balniketan Boarding School
05.2016 - 01.2017

Bachelor of Business Studies - Business Accounting, Marketing

Makawanpur Multiple Campus

Similar Profiles

CREATE PROFILE