Bhawana Poudel
Summary
Detail oriented and results driven finance professional with hands-on experience in accounts payable operations, invoice and payment processing, vendor account management, and cross-functional business support. Proven ability to process high volumes of transactions accurately and efficiently in fast-paced environments, with a strong commitment to compliance, documentation, and process improvement.
Skilled in building and maintaining productive relationships with vendors, internal stakeholders, and cross-departmental teams. Experienced in reconciling accounts, resolving billing discrepancies, and ensuring timely payment cycles while upholding the highest level of accuracy and professionalism. Adept at leveraging financial systems and administrative tools to support daily operations and drive continuous workflow efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Dispute Account Specialist II
JP Morgan Chase
Columbus
02.2025 - 12.2025
- Serve as Subject Matter Expert for new hire classes quarterly and Columbus help chat in Merchant Disputes, assisting team with cases escalations by offering insights, ensuring compliance and accurate case handling.
- Maintain records of help 20-30 chat inquiries daily, create pivot table and analyzed data
- Collaborate with legal and compliance teams to uphold industry standards, ensuring accurate record-keeping and prompt communication with all stakeholders involved in dispute cases
Customer Relationship Consultant
US Bank
01.2021 - 01.2022
- Delivered exceptional customer service by handing routine banking transaction, cash deposits, withdraws and wire transfers
- Drove sales by understanding customer needs, conducting KYC reviews and recommended tailed financial products and services to aligned with client goals
- Maintained thorough knowledge of KYC/AML regulations by collecting and verifying customer documents, escalating suspicious activity, and ensuring all profiles met regulatory requirements
Account Payables
JPMChase Bank
Columbus, OH
01.2026 - Current
- Collaborated with cross-functional teams to resolve discrepancies in billing and payment records.
- Managed high-volume AP-related email communications, responding to vendor inquiries, payment status requests, and internal escalations in a timely and professional manner.
- Processed ACH payments and both domestic and international wire transfers with precision, ensuring timely disbursement in accordance with payment terms and company policy.
- Executed payments through AccessWire platform, verifying banking details, authorization levels, and compliance requirements prior to release.
• Performed data cleaning and validation to ensure accuracy and consistency within monthly financial reports.
• Prepared and maintained monthly Freight and Texas Data Reports by organizing, analyzing, and presenting operational and financial data.
Education
Associate of Arts -
Columbus State Community College
Columbus, OH05.2018
Skills
- Account Reconciliation
- Mainframe(C3) SharePoint
- Salesforce Tableau
- Escalation and resolution protocols
- Team Collaboration
- Professional written communication
- Expense reporting
- MS Excel, SAP, Ariba and LLM Suits
Accomplishments
- Recovered over $100K high dollar cases in lost funds by reviewing for accuracy.
- Awarded for high performance, exceeding metric by over 100% for 12+ consecutive months, demonstrating exceptional efficiency.
- Helped business reach goal Arbitration declined rate from 70% to 30%.
Certification
- Google Data Analytics
- Supplier Relationship Management Certificate
- Salesforce Business Analyst Certification- Pathstream
- Diploma in Fraud Management & Anti Money Laundering Awareness - Alison
- The Structured Query Language (SQL) - University of Colorado Boulder.
Timeline
Account Payables
JPMChase Bank
01.2026 - Current
Claim Dispute Account Specialist II
JP Morgan Chase
02.2025 - 12.2025
Customer Relationship Consultant
US Bank
01.2021 - 01.2022
Associate of Arts -
Columbus State Community College