Bhawna Garg
ServiceNow Architect
Delhi
Summary
ServiceNow Developer with 11 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Sr Solutions Architect ServiceNow
Telecom Client, Payroll: Ambiraj Consulting
10.2022 - Current
- Working with the DIA team for product launches with modelling, flow management and solutioning
- Integrating SPM with OM to manage new product onboarding and managing roadmaps
- Implemented Exaswitch and Waves products starting from incubation, understanding the business requirements and translating L4s into technical designs
- Implemented SPM starting from plugin activation, POCs and minor enhancements
- Implemented Idea, Demand, Project management with resource allocation and workspaces
- Worked with OM, POCs, Integrations, CSM, Platform Scripts, CMDB etc
Team Lead
Information Technology, Aon Consulting
01.2021 - 10.2022
- Worked as a Team Lead for junior developers and vendors
- Responsible for SPM module and any enhancements to the same
- Setup Advanced HRSD for team to handle their day-to-day operations faster and in a streamlined fashion
- Configured Advanced forms to simplify filling, signing and reviewing forms on ServiceNow
- Configured ESC portal for a better employee experience
- Work with vendor and stakeholders starting from requirement elicitation upto change implementation in Production
- Maintain and improve platform health with CMDB and CSDM health
- Enhanced and configured Incident and Change management
- Worked with Agile Methodologies and setup VTB and reports in ServiceNow Release Management
ServiceNow Consultant II
Ernst & Young LLP
05.2018 - 01.2021
- Working with a telecom provider of California to build a solution to support California Consumer Privacy Act(CCPA) as part of IPA
- Configured various record producers for HRSD for employee onboarding/offboarding using Lifecycle Events
- Created interactive and drill-down-enabled reports and dashboards using PA widgets and visualizations
- Configured Document Management to manage various employee documents on web and the mobile app
- Implemented SPM from scratch and Enhanced per needs including Demand Management, Project Management and Allocation workbenches
- Worked with stakeholders to define KPIs, targets and trend analysis for various ServiceNow modules
- Configured SOW with Service Experience Workflow to identify affected customers due to any particular change with 360 degree view and CSATs
Cloud Migration & Implementation Delivery Analyst
Accenture Solutions Pvt Ltd
10.2015 - 04.2018
- APIGee Scripted web service Integration - part of the implementation team and was responsible for the implementation of scripted web service integration for below modules within different customer and provider systems like User and Location, CMDB and Asset, Incident Management, Service request Management, Change Management, Problem Management
- Customer Notification Program - part of the Implementation team and was responsible for the implementation to enable the functionality of Sending/Receiving the Notification (email/SMS) for High Priority Incident Conditions
- Asset Management and Temp CMDB Decommission - part of the team for the
- Implementation of the Asset Management module and Decommissioning of temp CMDB
- Migrated Temp CMDB records to New CMDB classes
- Google Map – based Report - part of the implementation team and was responsible for creating map – based reports over custom portal
Associate Software Engineer
Sunlife Asia Service Center India
07.2014 - 10.2015
- WHS Sitescope Disable/Enable - The request is to disable or enable a server monitoring tool sitescope at set times
- The user enters the server name to disable the monitoring on and the times when the tool will be disabled and the enabled again
- Wintel Server Configuration Changes - The request is to get the configuration of host changed
- The user can Add a CPU, add memory or add/expand storage
- The user enters the host and storage information and chooses what he needs to be changed
- Based on the request type, the user is presented with specific fields to enter the details.
Education
Bachelor of Technology - Computer Science And Engineering
Amity School Of Engineering And Technology
New, Delhi 09.2010 - 05.2014
Skills
Strategic Portfolio Management
Service Operations Workspace
JavaScript, Business Rules, Script Includes, ACLs
UI Pages, UI Macros, Script Actions
Agile Methodology
Service Order Management
3Rd party integrations with ServiceNow using Scripted web services, IntegrationHub and Service Graph Connectors
CMDB
Automated Test Framework
Telecom Service Management
Certification
ServiceNow Certified System Administrator
Timeline
Sr Solutions Architect ServiceNow
Telecom Client, Payroll: Ambiraj Consulting
10.2022 - Current
Team Lead
Information Technology, Aon Consulting
01.2021 - 10.2022
ServiceNow Consultant II
Ernst & Young LLP
05.2018 - 01.2021
Cloud Migration & Implementation Delivery Analyst
Accenture Solutions Pvt Ltd
10.2015 - 04.2018
Associate Software Engineer
Sunlife Asia Service Center India
07.2014 - 10.2015
Bachelor of Technology - Computer Science And Engineering
Amity School Of Engineering And Technology
09.2010 - 05.2014