Summary
Overview
Work History
Education
Skills
Education Training Certifications
Core Knowledge And Skills
References
Timeline
Generic

BHAWNA R THAREJA

Columbia,MD

Summary

Seasoned Relationship Manager in the banking and financial industry, specializing in client relationship management and exceptional client service. Business development, market research, risk assessment, and compliance. Proven ability to generate new business through strategic networking, referrals, and consistently exceeding performance targets. Skilled in sales and marketing processes, with strong analytical and team leadership abilities. Known for building lasting rapport with clients, colleagues, and stakeholders through professionalism, industry expertise, and integrity. Culturally adept and experienced in working with diverse client bases across domestic and international markets.

Overview

13
13
years of professional experience

Work History

Sr. Relationship Banker

M&T Bank
Clarksville, USA
11.2022 - Current
  • Lead the branch team in various client oriented programs, i.e., customer reach out for need assessment, generate referrals
  • Educate customers on various products and referring to concerned units
  • Authorize, approve and research transactions, perform overrides, approve check holds, and make check cashing decisions
  • Provide extensive knowledge of products and services to customers that best fit their needs
  • Process loan applications, open Checking, Savings, IRAs, and CDs
  • Identify appropriate customers and refer them to financial advisory team
  • Organize and participate in client nurturing activities like community engagements and company events
  • Perform internal audits periodically
  • Assisting Financial Advisors in generating wealth management referrals of affluent customers
  • Regularly recognized for generating highest number of qualified referrals to business partners
  • Acknowledged for providing excellent client services
  • Actively involved in fraud prevention & financial literacy programs at schools & senior living centres.

Sr. Financial Advisor Private Banking

ASK Wealth Advisors
New Delhi, India
12.2019 - 04.2022
  • Responsible for new client acquisition, building new relationships and increasing the depth of existing relationships with High net worth clients.
  • Promoted and sold private banking services and products like mutual funds, advice on direct equity, structured products, insurance, asset allocation, bonds, and derivatives
  • Responsible for achieving monthly targets assigned by the organization
  • Accessed client's risk profile and maximized ‘risk vs. reward’ balance for individual clients by optimizing product mix
  • Successfully acquired 20 new private banking relationships each with an opening value of a minimum of INR $0.7M
  • Improved client’s engagement experience by establishing new processes for coordinated portfolio reviews, thereby, achieved/ exceeded their long-term financial goals

Sr. Relationship Manager - Private Banking

Standard Chartered Bank
New Delhi, India
11.2016 - 11.2019
  • Built strong rapport with new and existing clients to better server financial needs and promote branch loyalty
  • Generated new business through new bank clients, on-boarding & getting fresh funds
  • Generated regular business from bank’s existing customer base by deepening through fresh funds, loans, Mutual Funds, PMS, Structure products, Insurance
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling
  • Demonstrated sales capabilities by adding revenue to the bank through fresh acquisitions
  • Led team to provide oversight and management of Investment AUM of $5M
  • Management of a portfolio of 160 clients, with a total book of revenue of over $12.5M composed of deposits and investments
  • Awarded Best Relationship Manager Pan India for highest revenue and book growth on Investment AUM for FY 2018-2019
  • Overachieved revenue targets in all four years and was top rated in every appraisal
  • Won several contests by overachieving the product specific revenue targets with prizes like holiday trips, electronic gadgets, and shopping vouchers

Relationship Manager – NRI Services

HDFC Bank Ltd
New Delhi, India
12.2012 - 10.2016
  • Responsible for portfolio growth and new business generation for the organization
  • Recommended to customers, the right products at the right price & as per their needs
  • Kept updated to all policies, processes & guidelines amended & introduced from time to time by the regulatory bodies & from within the organization.
  • Ensured minimal customer complaints by providing timely resolution to their queries and complaints; Maintained highest service standards
  • Demonstrated capabilities by executing an offshore bond leverage deal for a client worth $11M USD
  • Awarded for 2nd highest HNW book growth of the portfolio in FY 15-16
  • Awarded for outstanding performance in selling insurance products in October 2015
  • Awarded for outstanding performance in selling insurance products in Jan 2013.

Education

PGDM - Marketing & Finance

Amity Business School
India
01.2003

B.com (Hons) -

Delhi University
India
01.1999

Skills

Banking Products & Services

Personal Banking Practices & Regulations

Strategic planning

Portfolio Management

Risk Assessment

Relationship Building

Client Focus

Generating Referrals

Sales Management

Networking

Team Leadership

Excellent interpersonal and communication skills

Education Training Certifications

  • Series 7 (Prepping for Cert)
  • Securities Industry Essentials (SIE), 2024
  • State of Maryland Insurance License, 2024
  • Notary Public State of Maryland, 2023
  • NISM and IRDAI certified, 2021 (India)
  • PGDM Marketing & Finance, Amity Business School, 2003 (India)
  • B.com (Hons), Delhi University, 1999 (India)

Core Knowledge And Skills

  • In-depth understanding of personal banking practices and regulations
  • Strategic Planning
  • Portfolio Management
  • Relationship Building
  • Risk Assessment
  • Client Focused
  • Generating Referrals
  • Excellent Interpersonal skills
  • Sales Management
  • Networking
  • Team Leadership

References

References available upon request.

Timeline

Sr. Relationship Banker

M&T Bank
11.2022 - Current

Sr. Financial Advisor Private Banking

ASK Wealth Advisors
12.2019 - 04.2022

Sr. Relationship Manager - Private Banking

Standard Chartered Bank
11.2016 - 11.2019

Relationship Manager – NRI Services

HDFC Bank Ltd
12.2012 - 10.2016

PGDM - Marketing & Finance

Amity Business School

B.com (Hons) -

Delhi University

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