Bheki Madlala
Wake Forest,NC
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the company goals Experienced Shipping and Receiving Coordinator with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
25
25
years of professional experience
Work History
Shipping Specialist
Westrock
07.2020 - Current
- Organize shipments for the day
- Process shipments of finished goods
- Set up transportation of finished goods to customer facility
- Track shipments to their final destination
- Monitor orders scheduled to ship for the week
- Recommend the best shipping methods of finished goods
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reviewed paperwork to determine priorities and set schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Reviewed order data to verify transactions and shipping dates
- Completed basic mathematical calculations to check weights and dimensions of shipments
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers
- Collaborated with internal departments to verify customer satisfaction and order accuracy
- Analyzed data to prepare reports and identify process improvements
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Utilised forklift or pallet truck to load, unload, transport and store goods
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials
- Partnered with representatives from different carriers to arrange materials shipments
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
- Conducted research to address shipping errors and packaging mistakes
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages
Delivery Technician
Eye Care Alliance
10.2018 - 06.2020
- General warehouse duties
- Onsite equipment repair
- Collaborate with logistics vendors regarding pick-up/drop off of new and repaired equipment
- Oversee shipment of high value warranty equipment
- Set up appointments for warranty repairs
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Service Delivery Manager II
Exela Enterprise Solutions at Microsoft
07.2016 - 08.2018
- Oversee shipping and receiving logistics for Microsoft at their HQ offices in Redmond, WA
- Managed delivery operations and request for all Microsoft employees
- Maintain detail log of all incoming and outgoing domestic and international shipments
- Collaborate with logistics vendors regarding pick-up/drop off schedules, loss prevention and claim submittals
- Oversee shipment of high value items such as samples and prototypes from the departure to delivery
- Worked on revising and improving mail room procedures and safety protocols
- Developed and implemented process improvements in warehouse operations, that increased efficiency, accuracy and customer satisfactory rating
- Technology Recycle and Freight
- Maintained proper staffing levels to guarantee timely and accurate deliveries
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations
- Recorded information, shortages and discrepancies to keep records current and accurate
- Trained employees on equipment operation and safety protocols
- Coordinated new hire recruitment, training and development
- Interfaced effectively with key accounts, answering questions and delivering exceptional service
- Oversaw daily operations and shipping and handling processes
- Adhered to industry best practices for warehousing, material handling and documentation
- Monitored performance and safety practices of [Number]-person warehouse staff
- Managed resource allocation and scheduling of employees
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Warehouse Team Lead
Exela Enterprise Solutions at Microsoft
05.2014 - 07.2017
- Supervise all activities in the warehouse
- Train, develop and motivate the warehouse team
- Encourage practicing good customer service
- Recommend to management operational safety improvement around the warehouse
- Prepare and update monthly operational reports for the warehouse
- Complete all equipment inspection and make all the maintenance is up to date
- Schedule freight and recycle pick-ups.
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Maintained top performance standards while working in hot warehouse environment.
- Supervised warehouse operations by managing employees during shifts.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Acted as liaison between company departments and warehouse teams.
- Created and enforced detailed organization processes to increase quality and service standards.
- Managed resource allocation and scheduling of employees.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed safety programs to protect workers and reduce injuries.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Shipping and Receiving Clerk
International Market Access Inc
04.2012 - 05.2014
- Receive and scan items
- Check each shipment for accuracy and damages
- Assist customers with domestic and international shipments
- Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
- Implement safety measures around the warehouse
- Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations
- Work with Management Team to identify and eliminate sources of inventory shrinkage
- Conducting cycle counts of inventory and managing daily log registers
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area
- Orchestrated routing by producing accurate shipping documentation and package labels
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Completed basic mathematical calculations to check weights and dimensions of shipments
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Maintained accurate computer records of materials weights, bill amounts and identified variances
- Moved shipment materials to and from designated areas using lift and hand trucks
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages
- Inspected incoming and outgoing shipments to identify discrepancies with records
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Shipping and Receiving Clerk
Package Express
10.2010 - 04.2012
- Help receive and scan packages as they arrive
- Check for accuracy and damages
- Help customer ship and receive their packages
- Perform fulfillment orders for clients
- Assist with inventory of packages
- Unload oversized packages with the use of the forklift
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area
- Inspected merchandise and sent damaged pieces for repair before shipment
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Operations Manager
Enterprise Holdings, Alamo and National Brands
06.1998 - 10.2010
- Promoted to manager position to recruit, train and supervise 25 customer service representatives and other employees
- Responsible for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness and quality
- Supervise shift personnel and ensure operational success and financial profitability
- Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance
- Manage front-end operations to ensure friendly and efficient transactions at time of contact
- Exemplified the second-to-none customer service delivery for which Vanguard Car Rental was nationally recognized
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe or ineffective practices
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
- Partnered with vendors and suppliers to effectively manage and budget
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Reviewed shift reports to understand current numbers and trends
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Eased team transitions and new employee orientation through effective training and development
- Drafted invoices for completed work
- Developed and launched loss-prevention program, reducing theft 75%.
Education
High School Diploma -
Mzuvele High School
Durban, SA12.1986
Skills
- Project Planning
- Third-Party Contracts
- Collaborative Environments
- Operational Efficiency
- Active Listening and Communication
- Coaching and Training
- Customer Experience Control
- Distribution and Warehousing
- Regulations Compliance
Timeline
Shipping Specialist
Westrock
07.2020 - Current
Delivery Technician
Eye Care Alliance
10.2018 - 06.2020
Service Delivery Manager II
Exela Enterprise Solutions at Microsoft
07.2016 - 08.2018
Warehouse Team Lead
Exela Enterprise Solutions at Microsoft
05.2014 - 07.2017
Shipping and Receiving Clerk
International Market Access Inc
04.2012 - 05.2014
Shipping and Receiving Clerk
Package Express
10.2010 - 04.2012
Operations Manager
Enterprise Holdings, Alamo and National Brands
06.1998 - 10.2010
High School Diploma -
Mzuvele High School
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