Bhekumuzi Sithebe
Richmond
Summary
An independent and self motivated individual with experience in office administration, logistics operations, customer service and project management. Dynamic Shipping Department Lead Checker at Dollar Tree Distribution Center, adept at team development and conflict de-escalation. Streamlined operations, enhancing shipping efficiency while mentoring junior staff. Proficient in power equipment operation, I fostered a collaborative culture that boosted employee morale and consistently exceeded performance targets. Results driven professional prepared for leadership role.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shipping Department Lead Checker /Trainer Coach
Dollar Tree Distribution Center DC16
04.2024 - Current
- Resolved shipping disputes quickly and professionally, maintaining positive relationships with trailer switchers and loaders even in challenging situations.
- Regularly audited processes for compliance with regulatory requirements, ensuring adherence to all relevant guidelines.
- Improved shipping efficiency by streamlining floor operations and implementing new procedures.
- Boosted employee morale through recognition programs, fostering a positive work culture that encouraged teamwork and collaboration.
- Maintained a safe work environment by enforcing safety protocols and regularly inspecting equipment for potential hazards.
- Mentored junior employees, fostering their professional growth through ongoing coaching and constructive feedback.
- Collaborated with cross-functional teams to ensure seamless communication between departments, resulting in improved overall efficiency.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Determined staffing needs, developing loading schedules according to batch sizes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to safe standard operating procedures, associate development, while efficiently executing duties.
Shipping Department Checker
Dollar Tree Distribution Center DC16
10.2023 - 04.2024
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving shipping dock operations.
- Assisted with unloading non-con cases onto conveyor belt.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak season.
- Safely operating power equipment to load non-con pallets onto trailers.
- Watching out for blue lights and jumping in to assist backed up loaders, promoting a culture of teamwork.
- Trailer cleaning and preparation for next batch loading, and compiling cleaning inspection reports.
- Ensuring that finished trailers have their seal tags in the right position as well as checking if load bars are properly secured.
- Stacking and moving empty pallets to designated area using power equipment, and maintaining general housekeeping standards.
Shipping Loader
Dollar Tree Distribution Center DC16
04.2023 - 10.2023
- Collaborated with team members to achieve daily loading goals and maintain high-quality standards..
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Loaded shipments according to weight distribution guidelines, maximizing space utilization within transporting trailers.
- Played a key role in achieving targets set by management for order volume processed each day/week/month.
- Proactively updated knowledge of industry best practices through ongoing professional development efforts.
- Collaborated with team members to maintain efficient workflow, thus promoting a culture of teamwork.
- Increased accuracy of shipments by conducting thorough inspections of outgoing packages.
- Effectively communicated with supervisors regarding any concerns or potential obstacles affecting loading operations.
- Maintained clean work areas, promoting an organized and safe working environment for all employees.
FC Associate
AMZL Logistics (AMAZON)- DS Variable DHX1
05.2021 - 04.2023
- Cluster management and reset for sort cycle, while preparing hourly update reports.
- Lead package induction, overseeing their proper labeling.
- Package stowing and routes picking.
- Yard-marshall assistant: truck driver check-in, trailer loading and offloading.
- Trailer docking and releasing.
- Delivery personnel debriefing upon their return to the station, refocusing drivers on standard work procedures and coaching as needed.
- Piles audits after station package sweep and preparing left behinds for sort cycle.
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
Import Coordinator
Swazi Sky Blue, PTY Ltd
02.2017 - 01.2021
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Developed tracking reports, which alleviated customer calls and boosted time savings.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Managed relationships with international suppliers, fostering strong communication channels for smooth operations.
- Managed the resolution of customs-related issues, liaising with government agencies to ensure timely release of shipments.
Entrepreneur/ Small Business Owner
The Garage Bar & Off-License Liquor Store
04.2013 - 05.2016
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Interacted well with customers to build connections and nurture relationships.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Determined business plan, mission statement, and vision.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and payroll.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
National Sales Representative/Field Marketer
Republican News Agency Distribution (RNA)
09.2006 - 02.2013
- Maintained and organized customer database of over 80 clients nationwide.
- Negotiated favorable contract terms, securing advantageous pricing structures for both parties involved.
- Achieved consistent growth in annual sales by maintaining a strong pipeline of delivery teams.
- Championed process improvements that led to increased efficiency across the entire sales organization.
- Collaborated with cross-functional teams to develop new products, driving increased revenue opportunities.
- Enhanced customer satisfaction ratings by promptly addressing concerns and providing tailored solutions for their needs.
- Expanded client base by establishing relationships with key decision-makers in target industries.
- Developed long-term partnerships with clients, resulting in repeat business and sustained revenue growth.
- Managed complex accounts with multiple stakeholders, navigating competing priorities to achieve mutually beneficial outcomes.
- Increased market share within assigned territories by proactively identifying and pursuing untapped verticals.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Spearheaded field marketing initiatives and maintained visible merchandising displays.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Administrative Assistant/Trainee Accountant
Ayleswood Limited
08.2002 - 06.2004
- Prepared Invoices and delivery notes
- Labeled completed products and captured data on company system
- Prepared comprehensive reports on office activities for supervisor's review to support informed decision-making processes.
- Enhanced office efficiency by managing and organizing filing systems and maintaining accurate records.
- Contributed to a positive work environment by fostering professional relationships with colleagues and providing assistance when needed.
- Supported supervisors in daily operations by assisting with various administrative duties such as answering phones, handling correspondence, and greeting visitors.
- Demonstrated adaptability by taking on additional responsibilities when required or learning new skills quickly.
Education
Associate of Applied Science - Business/ Logistics And Supply Chain Management
Houston Community College
Houston, TXAAT NVQ Level 3 - Accounting
The College of North East London
Tottenham, London06-2004
AAT NVQ Level 2 Certification - Accounting
Waltham Forest College
Walthamstow, London U.K06-2003
High School Diploma -
Hermann Gmeiner High School
Mbabane, Swaziland11-1998
Skills
- Team development
- Coaching, training and mentoring
- Workforce planning
- Verbal and written communication
- Task delegation
- Scheduling
- Problem-solving
- Conflict de-escalation
- Various power equipment operation
- Proficient in Microsoft Office
Certification
- TDR (Trailer Docking and Release) certificate (AMAZON)
- Yard safety certification (AMAZON)
- Conveyor lanes unjamming certificate (AMAZON)
- Health and Safety in the workplace
- Training Coach Certification (Dollar Tree)
- Forklift and other warehouse power equipment Certification
Languages
English
Professional Working
Swati
Native or Bilingual
Timeline
Shipping Department Lead Checker /Trainer Coach
Dollar Tree Distribution Center DC16
04.2024 - Current
Shipping Department Checker
Dollar Tree Distribution Center DC16
10.2023 - 04.2024
Shipping Loader
Dollar Tree Distribution Center DC16
04.2023 - 10.2023
FC Associate
AMZL Logistics (AMAZON)- DS Variable DHX1
05.2021 - 04.2023
Import Coordinator
Swazi Sky Blue, PTY Ltd
02.2017 - 01.2021
Entrepreneur/ Small Business Owner
The Garage Bar & Off-License Liquor Store
04.2013 - 05.2016
National Sales Representative/Field Marketer
Republican News Agency Distribution (RNA)
09.2006 - 02.2013
Administrative Assistant/Trainee Accountant
Ayleswood Limited
08.2002 - 06.2004
- TDR (Trailer Docking and Release) certificate (AMAZON)
- Yard safety certification (AMAZON)
- Conveyor lanes unjamming certificate (AMAZON)
- Health and Safety in the workplace
- Training Coach Certification (Dollar Tree)
- Forklift and other warehouse power equipment Certification
Associate of Applied Science - Business/ Logistics And Supply Chain Management
Houston Community College
AAT NVQ Level 3 - Accounting
The College of North East London
AAT NVQ Level 2 Certification - Accounting
Waltham Forest College
High School Diploma -
Hermann Gmeiner High School
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