Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Bryana Hernandez

Newark,DE

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and verbal communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

Ralph G. Degli Obizzi & Sons
02.2023 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Logistics Processor

Nordstrom
07.2021 - 02.2023
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Generated documentation and information required for customer shipments.
  • Developed strategies to optimize utilization of available resources.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Updated and maintained databases to track shipments and inventory.
  • Managed inventory levels to verify availability of stock for customer orders.

Retail Sales Associate

Lady Footlocker
11.2020 - 07.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Education

License - Aesthetics

Academy of Massage & Bodywork
Bear, DE
01.2024

High School Diploma -

MOT Charter High School
Middletown, DE
05.2021

Skills

  • Reception Desk Management
  • Serve Customers
  • Monthly Inventory
  • Freight Unloading
  • Teamwork Skills
  • Store Support
  • Pallet Jacks
  • Work Orders
  • Quality Production
  • Desktop and Laptop Computers
  • OSHA Standards
  • Strong Communication and Interpersonal Skills
  • Skincare Services

Certification

  • Certified Lash Technician - June 2021

Additional Information

I attended Delaware State University for a year, studying social work and psychology.

Languages

Spanish
Full Professional

Timeline

Receptionist

Ralph G. Degli Obizzi & Sons
02.2023 - 07.2023

Logistics Processor

Nordstrom
07.2021 - 02.2023

Retail Sales Associate

Lady Footlocker
11.2020 - 07.2021

License - Aesthetics

Academy of Massage & Bodywork

High School Diploma -

MOT Charter High School

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Bryana Hernandez