BHOOMEKHA ELLANA
Dacula,GA
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
Work History
Billing Specialist
TK Elevator
09.2020 - 12.2024
- Processed change orders by modifying funding agreements throughout all US regions, consistently meeting a five day deadline
- Ensured all financials were updated in Jobsight for all processed change orders
- Researched and resolved all financial discrepancies when needed
- Processed Pre Production invoices for all US regions with a two day deadline in order to ensure the service level agreement was met
- Processed Final acceptance forms into the system, Oracle with a two day deadline
- Updated customer account information for accurate billing processes.
- Generated monthly billing statements with precise account information.
Billing Specialist - Relyant Team
DS Services
08.2017 - 08.2020
- Provide excellent customer service for clients in an accurate and professional manner
- Proactively monitor, audit, track, and maintain assigned accounts as it relates to billing
- Special projects and extensive research
- Processed payments by reconciling transactions and updating accounts.
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Updated customer account information for accurate billing processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Key Account Representative
DS Services
06.2013 - 08.2017
- Resolve Key/National Account billing problems and make necessary account changes
- New account set-ups, pricing maintenance, billing, reconciliations, account restructuring and account analysis
- Assist Key Account Managers and Route Operations Managers with the management of key accounts
- Account Data Management experience with the ability to both understand internal processes and apply properly to customer accounts
- Provide floor support when needed
- Responsible for government accounts' folders on the Email Team; researched, resolved issue/concern, and responded to customer efficiently
Customer Service Representative / Call Center
DS Services
08.2004 - 06.2013
- Received a high volume of inbound calls, including information, service requests, collection calls, billing and delivery
- Identified customer needs, assisted with new hire training classes and monitored incoming and outgoing calls
- Created new accounts for sales representatives and covered reception desk periodically
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Manager/Office Manager
Lebro Advertising
07.1996 - 03.2004
- Responsible for billing all outgoing orders, supervised production in various departments, prepared credit memos and placed all local and international shipment orders
- Responsible for ordering office supplies and production equipment as well as assisted owner of the company with various tasks such as employee reviews
Customer Service Representative
Promotional Slideguide
09.1989 - 06.1996
- Lead of the customer service department, responsible for handing and resolving customer complaints
- Handled heavy volumes of inbound and outbound calls as well as maintain files and documents
Education
Secretarial Certificate -
The Betty Owens School
Manhattan, NYHigh School Diploma -
Comprehensive H.S
BerbiceSkills
- Complaint Handling
- Trainer and Mentor
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Decision-making
- Customer engagement
- Month-end closing procedures
- Claim submission
- Multitasking and organization
- Verbal and written communication
- Attention to detail
- Problem-solving
- Analytical thinking
- Conflict resolution
Technologysummary
- MS Office
- Oracle R12
- Qfiniti
Timeline
Billing Specialist
TK Elevator
09.2020 - 12.2024
Billing Specialist - Relyant Team
DS Services
08.2017 - 08.2020
Key Account Representative
DS Services
06.2013 - 08.2017
Customer Service Representative / Call Center
DS Services
08.2004 - 06.2013
Customer Service Manager/Office Manager
Lebro Advertising
07.1996 - 03.2004
Customer Service Representative
Promotional Slideguide
09.1989 - 06.1996
Secretarial Certificate -
The Betty Owens School
High School Diploma -
Comprehensive H.S
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