Bhoomi Patel
Elkton,FL
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Positive interaction skills and the ability to work independently, manage multiple projects, and meet deadlines. In-depth knowledge in Office Management, Bookkeeping, and multilingual skill in English/Hindi/Gujarati, my experience and diligence can be applied to various aspects of an office at a professional level.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Manager
Oasis Motel
5 2023 - Current
- Greet, register, and log in guest information, handle payments.
- Managed high volume phone calls and efficiently booked appointments
- Conducted data entry tasks and completed various office/administrative responsibilities
- Diligently file all paperwork into specified folders to allow for retrieval of information in a timely manner.
Fraud Specialist
JPMorgan Chase Bank
San Antonio, TX
09.2022 - 04.2023
- Enhanced customer engagement through the use of strong communication, negotiation, and decision-making abilities.
- Demonstrated strong cross-team collaboration and organizational skills
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Adapted quickly to varying tasks and maintained high productivity
- Successfully communicated with customers in a metrics-driven environment
- Demonstrated resiliency and extreme adaptability while effectively navigating multiple technologies in a fast-paced environment
- Owned and respectfully interacted with customers, consistently responding to their needs with empathy
- Illustrated ability to thrive in diverse work environments, demonstrating initiative in driving problem resolution and taking responsibility for tasks
Front Desk
Motel 6
12.2020 - 02.2022
- Responsibly managed guest information registration and payment processing.
- Successfully managed a large influx of phone calls and effectively booked appointments.
- Performed data entry and other Office/Administrative duties as required
- Diligently file all paperwork into specified folders to allow for retrieval of information in a timely manner.
Front Desk
SureStay Plus Hotel By Best Western
05.2019 - 11.2020
- Welcomed and documented guest details, ensuring accurate payment processing.
- Provided prompt and efficient customer service by answering a large number of phone calls and managing appointment bookings.
- Executed various Office/Administrative duties including data entry
- Diligently file all paperwork into specified folders to allow for retrieval of information in a timely manner.
Tax Associate
H&R Block
12.2018 - 04.2019
- Engaged in face-to-face conversations to complete tax interviews with clients
- Ensured completeness of tax returns prepared
- Generated business growth, increased client retention, and offered additional products and services.
- Compiled data from clients to accurately complete tax forms.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Ensured that all applicable deadlines were met when submitting documents.
- Worked closely with other departments within the company to ensure accuracy of data entry into system databases.
Cashier
Target
06.2017 - 06.2018
- Showcased exceptional proficiency in cash handling and demonstrated a solid background in mathematics.
- Demonstrated ability to execute tasks as per given guidelines.
- Effectively conveyed information with clarity and brevity
- Established and maintained effective working relationships.
- Conducted price checks for special orders or discounts as requested by customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Assistant Manager
Candy World
05.2015 - 06.2017
- Maintained high work ethic, delivered excellent customer service and achieved high customer satisfaction.
- Ensured efficient operation by managing daily responsibilities such as taking orders and organizing work space.
- Functioned and maintained all equipment and machinery used in the shop.
- Provided training to new employees on company policies and procedures.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Education
Some College (No Degree) - Accounting
Tarrant County College
Fort Worth, TX06-2017
BBA - Business Administration And Management
Ambaba Commerce College
Gujarat, India05-2013
Some College (No Degree) -
Temple College
Temple, TXSkills
- Customer Service
- MS Office Proficiency
- Task Prioritization & Document Management
- Business Administration
- Analytical Thinking & Problem Solving Skill
- Cash Handling
- Time Management
- Knowledge of Anatomy and Terminology
- Operations Management
- Project Management
- Expense Tracking
- Workforce Management
- Bookkeeping
- Tracking, Logging & Reporting
- Schedule Preparation
- Budget Control
- Brand Management
- Financial Management
- Complex Problem-Solving
Timeline
Fraud Specialist
JPMorgan Chase Bank
09.2022 - 04.2023
Front Desk
Motel 6
12.2020 - 02.2022
Front Desk
SureStay Plus Hotel By Best Western
05.2019 - 11.2020
Tax Associate
H&R Block
12.2018 - 04.2019
Cashier
Target
06.2017 - 06.2018
Assistant Manager
Candy World
05.2015 - 06.2017
Manager
Oasis Motel
5 2023 - Current
Some College (No Degree) - Accounting
Tarrant County College
BBA - Business Administration And Management
Ambaba Commerce College
Some College (No Degree) -
Temple College
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