BHUMI JANI

I currently serve as a key figure in the Office of the CEO, where I am responsible for managing and monitoring all departmental activities. This allows the CEO to concentrate on high-level initiatives, strategic expansion, and process improvements.

• Executive Support & Departmental Oversight: I manage the CEO's calendar, correspondence, and communication. I coordinate with all departments to ensure seamless operations and provide crucial support for key business functions.
• Travel Management: I oversee the entire travel desk for the India office, handling all domestic and international travel arrangements. This includes booking flights, cars, and hotels for senior management and foreign guests.
• Project & Operations Management: I am responsible for overseeing all ongoing and upcoming projects, ensuring they are completed on time and within scope. My duties also include preparing detailed Minutes of Meeting (MOMs) and maintaining a secure repository of confidential project documents.
• Administrative & IT Coordination: I lead administrative tasks, manage office operations, and handle IT-related issues. I also organize high-level meetings for senior management and facilitate conference calls with global clients.
• Financial & HR Support: I assist with financial oversight and manage the recruitment and selection process for new staff. I also handle all internal and external communications to ensure consistent messaging.

• Operational Leadership: Supervised daily center operations, delegating tasks and coordinating staff to ensure all organizational goals were met.
• Admissions and Student Services: Provided counseling to prospective students through in-person and telephonic inquiries. Managed the student application process, making key decisions on acceptance.
• Marketing and Communications: Developed and managed the creation of promotional materials, including newsletters, brochures, and flyers. Oversaw the distribution of all center-related communication.
• Event Planning and Execution: Coordinated and executed all center projects and events. This included booking venues, negotiating contracts, managing budgets, and serving as the primary representative to resolve any on-site issues.
• Stakeholder Engagement: Maintained strong relationships with external organizations, university departments, staff, and students, offering technical support, problem-solving assistance, and policy guidance.
• Talent Acquisition: Managed the full cycle of recruitment and selection for new staff, ensuring the team was well-equipped to achieve its objectives.

• Branch Operations Management: Managed all branch activities, overseeing daily operations and ensuring smooth and efficient functioning.
• Business Development & Admissions: Drove student enrollment by building and managing a network of freelancers and agents. Successfully increased admissions by creating strategic partnerships with corporations, schools, and colleges.
• Marketing & Promotion: Led promotional campaigns for various colleges, establishing strong tie-ups with corporate clients, broking houses, and educational institutions.
• Ground-Level Marketing Initiatives: Boosted admissions through the organization and management of on-the-ground marketing activities, including canopy setups and pamphlet distribution in key areas.
• Talent Acquisition: Oversaw the recruitment and selection of new staff, building a high-performing team to achieve branch-specific goals and targets.

• Team Leadership and Training: Led, managed, and trained a team of new and existing members to consistently exceed individual and collective targets. Provided guidance and support to improve performance and achieve sales goals.
• Lead Generation & Sales: Successfully generated leads for IT/BPO processes by leveraging various online advertising platforms. Converted leads into long-term clients by effectively demonstrating the value of our services and explaining complex processes.
• Client Management & Service: Managed the entire sales cycle, from prospecting to closing. Ensured high client satisfaction by providing comprehensive post-sales support and services.

• Strategic Event Planning & Execution: Successfully planned and executed events from concept to completion. Generated innovative ideas, developed comprehensive marketing plans, and managed post-event communication to maximize engagement and impact.
• Budget & Logistics Management: Effectively managed event budgets, negotiated sponsorships, and oversaw all logistical aspects, including venue selection and vendor coordination, to ensure cost-effective and seamless events.
• Performance Analysis: Analyzed feedback and report data to measure event success against key performance in

• Client Relationship Management: Provided exceptional service to customers regarding HDFC Credit Card and related financial products. Focused on building trust by offering appropriate solutions and addressing their investment needs.
• Problem Resolution: Successfully resolved customer queries, ensuring a high level of satisfaction and retaining client loyalty.
• Product Sales & Cross-Selling: Consistently achieved sales targets by effectively promoting and selling add-on products and cross-selling other financial products available on the credit card, always with a focus on meeting customer needs.