Summary
Overview
Work History
Education
Skills
Timeline
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Bhumi Parmar

Artesia,CA

Summary

Reliable, patient focused, and dedicated manager with a passion for driving team success and cultivating a positive work environment. I excel at inspiring teams to achieve ambitious goals and exceed expectations. Known for my hands-on leadership style and ability to adapt to changing circumstances, I foster collaboration and innovation at every level. I thrive on empowering individuals to unlock their potential while delivering outstanding results for the organization.

Overview

6
6
years of professional experience

Work History

Practice Manager

Belle Vie Wellness & Medical Aesthetics
Cerritos, CA
09.2022 - Current
  • Collaborated with the leadership team to set realistic and measurable KPIs.
  • Monitored KPIs to track sales performance and identify trends to aid in decision-making.
  • Provided team members with regular performance updates and actionable feedback based on KPIs and metrics.
  • Trained and supported team members on best practices for meeting revenue targets, including lead generation, follow-ups, and conversion techniques.
  • Managed front desk operations with a focus on proactive outbound calls and texting, maintaining continuous engagement with the patient.
  • Provided leadership and guidance to the front desk and back office teams to meet daily goals and objectives.
  • Motivated staff by offering direction, and providing constructive feedback.
  • Monitored compliance with HIPAA regulations concerning patient privacy rights.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between the front desk, back office, and providers.
  • Managed vendor relationships for supplies and services related to the practice.
  • Resolved escalated customer service issues in a timely manner, while maintaining a high level of professionalism.
  • Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
  • Ordered supplies needed, and kept tabs on inventory levels.
  • Coordinated financial operations, budgeting, accounting, expenses, and financial reporting tasks.

Assistant Manager, Customer Service

Belle Vie Wellness & Medical Aesthetics
Cerritos, CA
06.2022 - 09.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations, including scheduling shifts and assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Patient Care Coordinator

Belle Vie Wellness & Medical Aesthetics
Costa Mesa, CA
07.2020 - 06.2022
  • Answered a high volume of incoming calls, scheduled and confirmed appointments, answered text messages, and respond to inquiries from Yelp and Instagram.
  • Provided ongoing communication with patients regarding treatment plans and progress.
  • Greeted visitors warmly and directed them to the correct personnel or office in the office.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift, and submitting an end-of-the-day report to management

Operation Specialist

Forever 21
Cerritos
04.2019 - 03.2020
  • In charge of managing the sales floor, assisting the management team with daily tasks, and providing customer service.
  • Monitored customer service performance metrics, identifying areas of improvement and implementing corrective action plans.
  • Provided technical support to internal teams, resolving complex operational issues quickly and efficiently.
  • Facilitated communication between team members to ensure smooth operation and coordination.
  • Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.

Education

B.A. - Business Administration

California State University - Fullerton
Fullerton, CA
05-2022

MBA - Business Administration

Western Governors University
Salt Lake City, UT

Skills

  • Proficient in Microsoft Office
  • Proficient in Excel
  • Proficient in Google Sheets
  • Adaptability
  • Interpersonal Skills
  • Active Listening
  • Monitoring
  • Organization
  • Leadership
  • Budgeting expertise
  • Staff Development
  • Performance Metrics
  • New Hire Training

Timeline

Practice Manager

Belle Vie Wellness & Medical Aesthetics
09.2022 - Current

Assistant Manager, Customer Service

Belle Vie Wellness & Medical Aesthetics
06.2022 - 09.2022

Patient Care Coordinator

Belle Vie Wellness & Medical Aesthetics
07.2020 - 06.2022

Operation Specialist

Forever 21
04.2019 - 03.2020

B.A. - Business Administration

California State University - Fullerton

MBA - Business Administration

Western Governors University

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Bhumi Parmar