Bhumi Parmar
Artesia,CA
Summary
Reliable, patient focused, and dedicated manager with a passion for driving team success and cultivating a positive work environment. I excel at inspiring teams to achieve ambitious goals and exceed expectations. Known for my hands-on leadership style and ability to adapt to changing circumstances, I foster collaboration and innovation at every level. I thrive on empowering individuals to unlock their potential while delivering outstanding results for the organization.
Overview
6
6
years of professional experience
Work History
Practice Manager
Belle Vie Wellness & Medical Aesthetics
Cerritos, CA
09.2022 - Current
- Collaborated with the leadership team to set realistic and measurable KPIs.
- Monitored KPIs to track sales performance and identify trends to aid in decision-making.
- Provided team members with regular performance updates and actionable feedback based on KPIs and metrics.
- Trained and supported team members on best practices for meeting revenue targets, including lead generation, follow-ups, and conversion techniques.
- Managed front desk operations with a focus on proactive outbound calls and texting, maintaining continuous engagement with the patient.
- Provided leadership and guidance to the front desk and back office teams to meet daily goals and objectives.
- Motivated staff by offering direction, and providing constructive feedback.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between the front desk, back office, and providers.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues in a timely manner, while maintaining a high level of professionalism.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Ordered supplies needed, and kept tabs on inventory levels.
- Coordinated financial operations, budgeting, accounting, expenses, and financial reporting tasks.
Assistant Manager, Customer Service
Belle Vie Wellness & Medical Aesthetics
Cerritos, CA
06.2022 - 09.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Patient Care Coordinator
Belle Vie Wellness & Medical Aesthetics
Costa Mesa, CA
07.2020 - 06.2022
- Answered a high volume of incoming calls, scheduled and confirmed appointments, answered text messages, and respond to inquiries from Yelp and Instagram.
- Provided ongoing communication with patients regarding treatment plans and progress.
- Greeted visitors warmly and directed them to the correct personnel or office in the office.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Handled cash transactions accurately, balancing the register at the end of each shift, and submitting an end-of-the-day report to management
Operation Specialist
Forever 21
Cerritos
04.2019 - 03.2020
- In charge of managing the sales floor, assisting the management team with daily tasks, and providing customer service.
- Monitored customer service performance metrics, identifying areas of improvement and implementing corrective action plans.
- Provided technical support to internal teams, resolving complex operational issues quickly and efficiently.
- Facilitated communication between team members to ensure smooth operation and coordination.
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
Education
B.A. - Business Administration
California State University - Fullerton
Fullerton, CA05-2022
MBA - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in Google Sheets
- Adaptability
- Interpersonal Skills
- Active Listening
- Monitoring
- Organization
- Leadership
- Budgeting expertise
- Staff Development
- Performance Metrics
- New Hire Training
Timeline
Practice Manager
Belle Vie Wellness & Medical Aesthetics
09.2022 - Current
Assistant Manager, Customer Service
Belle Vie Wellness & Medical Aesthetics
06.2022 - 09.2022
Patient Care Coordinator
Belle Vie Wellness & Medical Aesthetics
07.2020 - 06.2022
Operation Specialist
Forever 21
04.2019 - 03.2020
B.A. - Business Administration
California State University - Fullerton
MBA - Business Administration
Western Governors University
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