Highly motivated Project Manager and Scrum Master with 12+ years of experience delivering complex projects on time and within budget. Proven ability to leverage Agile methodologies (Scrum, SAFe) to foster high-performing teams, optimize project execution, and achieve successful outcomes. Skilled in communication, collaboration, and risk management, ensuring stakeholder alignment and project success. Seeking a challenging role to further utilize Agile expertise and leadership skills to drive exceptional project outcomes.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
4
4
Certifications
Work History
Project Manager
REVSOLUTIONS LLC
3 2024 - Current
SCG simplifies appointment management for hospitals and clinics
It handles bookings across online, phone, mobile app, walk-ins, and various locations
Integration with EHR systems empowers front desk staff and eliminates scheduling conflicts
Patients can conveniently manage appointments and refills through software
SCG optimizes staff and resources by considering doctor availability and equipment needs
Improved communication and data-driven insights further enhance patient's experience and operational efficiency.
Agile Leadership: Facilitate daily stand-ups, sprint reviews, and retrospectives to keep stakeholders informed and aligned with project progress in 2 Agile teams.
Project Planning & Control: Develop and manage project plans, budgets, and timelines, while monitoring progress and adjusting as needed using tools like Azure Dev Ops.
Risk Management: Identify, assess, and mitigate potential project risks to ensure smooth execution.
Resource Management: Manage project resources including people, tools, and technology, potentially including recruiting and building high-performing IT teams
Team Empowerment: Remove roadblocks for development team, ensuring they can work effectively and deliver results.
Manager, Scrum Master
Ernst & Young LLP
05.2022 - 03.2024
FAS is fidelity's advisory platform - offering products & services to advisers and their end clients
Platform offers all core wrappers: Individual Savings account (ISA), Self-Invested Personal Pension (SIPP), Investments Account plus access to key instruments such as onshore funds, equities, Exchange Trading Fund (ETFs) and Investments.
Agile Project Leadership: Led daily team operations, facilitated Scrum of Scrums (SoS) for cross-team alignment, and managed project artifacts (backlogs, plans, reports).
Estimation & Planning Expertise: Empowered the team for user story estimation, planned and allocated tasks considering team capacity, and facilitated team retrospectives.
Stakeholder Communication: Ensured transparency by keeping stakeholders (Agile teams, CX, Leadership) informed through weekly meetings and managing project artifacts (RAG status, burn down/up charts).
Product Vision Alignment: Partnered with Product Owner to manage product backlog, prioritize user stories, and maintain alignment with product vision .
Vendor Collaboration: Ensured smooth project delivery through collaboration with vendors and maintained updated Statements of Work (SOWs).
Scrum of Scrums Master: Aligned team milestones, mitigated risks across teams, and ensured smooth project delivery through SoS meetings .
Scrum Master (On-Site)
Guardian Life Insurance Company of America
03.2020 - 05.2022
Leave Pro is leave management system which is used for managing different types of leaves in the USA and UK for small & mid-size organizations
Leave pro system calculate leaves on bases of eligibility and pay out on bases of working days.
Leveraged SAFe® Framework: Facilitated key Scaled Agile Framework events, including Program Increment (PI) Planning, Iteration Planning, and Inspect & Adapt ceremonies, to ensure effective program execution and alignment across all levels of organization.
Impediment Removal: Removed roadblocks or guided team by finding right people, fostering a safe environment for open communication, and focusing on solutions.
Risk Management Champion: Conducted risk assessments and developed mitigation strategies for smooth project execution.
Transparency Advocate: Enhanced communication internally and externally, improving transparency and influencing team through leadership by example.
Product Owner Coach: Supported and educated Product Owner on refining and maintaining product backlog.
Data-Driven Reporting: Prepared and shared iteration burn down charts and sprint reports with stakeholders, keeping them informed on progress.
Scrum Master, QA Lead
Clifford Chance Business Service Pvt. Ltd
02.2017 - 09.2019
Synergy is matter life cycle web application, which is used by lawyers to maintain matter related information, time spent on matters, old reference, Also, lawyer can add, accept, and reject matters.
Synergy can automatically generate contract documents based on selected information
MDM is master data management system where data from different sources like People soft, Workday come together through job scheduler and update information of employees in data base. Through this data base service is invoked, which is used by different applications in organization.
Agile Project Leadership: Led daily team operations, facilitated Scrum of Scrums (SoS) for cross-team alignment, and managed project artifacts (backlogs, plans, reports).
Performance Monitoring & Reporting: Utilized metrics (burndown charts, velocity) to track team performance, assess progress, and forecast project completion.
Managed Product Version Upgrades: Successfully handled upgrades for various product versions.
Enhanced Testing Efficiency: Identified, documented, and managed defects throughout development cycle, while reviewing metrics (test case coverage, failure rates) to ensure efficient testing and timely defect resolution.
Sr. Quality Analyst
EBee Global Solutions Pvt
07.2015 - 02.2017
EBee is centralized platform empowers small, medium, and large enterprises to connect and engage with their entire business eco-system [manufacturers, vendors & suppliers, dealers & distributors, retailers, and end consumers] using a single online window that integrates with multiple touch points of commerce [store, web, mobile, call Centre, kiosk, social networks, email.
Partners and suppliers become transparent, efficient, and empowered, while end consumers enjoy connected, personalized experience with brand, consistent across all channels/touch points.
Test Case Design & Execution: Create and execute test cases to identify software defects across various functionalities.
Defect Reporting & Tracking: Document and report identified bugs using a bug tracking system, ensuring timely resolution.
Functional Testing: Perform functional testing to verify application's behavior aligns with specifications.
Regression Testing: Re-execute test cases to ensure bug fixes haven't introduced new issues.
Test Data Management: Prepare and manage test data for effective test
Quality Analyst
Cyberlinks Technologies Pvt. Ltd
04.2014 - 07.2015
Shmart makes sending and receiving money a breeze! With their mobile app (Shmart Wallet), you can easily pay friends, get paid back, or top up your account using your credit card or bank account
Plus, Shmart makes things easy for businesses too! Shop owners can send payment requests to their customers through text message or email
Customers can then choose to pay using their Shmart Wallet balance, debit card, or online banking
It's one-stop shop for all payment needs, whether customer or running business
Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
Advised developers on problems with databases, performance and other issues.
Directed teams completing regression tests to support successful product development stages.
Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in more stable product.
Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
Software Test Engineer
Freelancer
07.2011 - 04.2014
MIMSys Employees use TRF application to request travel to various company locations
TRF captures basic employee information and guides them through step-by-step approval process
Different departments collaborate within TRF to approve travel, book flights and hotels, and ensure employees have all necessary documents for smooth trip.
Partnered with business analysts to translate complex requirements into effective test cases.
Optimized test cases to maximize success of manual software testing.