Akshay Sokhal
West Valley City
Summary
Skilled in customer service and Microsoft Excel, I enhanced guest satisfaction at ITC Hotels by promptly addressing concerns, boosting loyalty and return visits. My experience spans resolving high-stress disputes, improving patient support at University Of Utah Health, and streamlining documentation processes, demonstrating problem resolution skills and a commitment to excellence.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Food Runner
Hyatt
11.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Patient Support Assistant
University Of Utah Health
07.2024 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided emotional support to patients and their families during difficult times, easing anxiety and stress.
- Assisted nursing staff with patient care, improving overall efficiency and quality of service.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Responded to emergency situations to help with lifting and transporting patients.
- Working with quality manager for surplus of the Equipments.
Customer Service Representative
7/eleven
06.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Guest Relations Coordinator
ITC Hotels
07.2022 - 05.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Conducted regular walk-throughs of the property, identifying potential areas of improvement in both facilities and services offered.
- Played a crucial role in crisis management situations concerning guest welfare while maintaining professionalism under pressure.
Medical Assistant
Thind Eye Centre
07.2021 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
BBA - Accounting,Finance,Economics
Guru Nanak Dev University
Amritsar06-2018
Skills
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
- Complaint resolution
- Follow-up skills
- Scheduling
- Documentation
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Food Runner
Hyatt
11.2024 - Current
Patient Support Assistant
University Of Utah Health
07.2024 - Current
Customer Service Representative
7/eleven
06.2023 - 07.2024
Guest Relations Coordinator
ITC Hotels
07.2022 - 05.2023
Medical Assistant
Thind Eye Centre
07.2021 - 06.2022
BBA - Accounting,Finance,Economics
Guru Nanak Dev University
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