BHUVANA THANIGAI
Technical Implementation Specialist
Charlotte,NC
Summary
As an experienced professional in business development and as a product owner (8+ Years) in the IT industry. I know how to listen and to understand customer needs in my sleep. I speak the business language, but also, I clearly understand the engineers, designers, and people from sales and marketing. I can get them to deliver great solutions in a heartbeat. Adept at networking with decision-makers, conducting business introductions, and growing a customer base. Excellent communications and presentation skills with proficiency in MS Office.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Technical Specialist
Schoology/Powerschool
Charlotte, NC
06.2020 - Current
- Environment: Salesforce, Schoology, PowerSchool, Skyward, ESchool Plus Tools: Salesforce, SQL, JIRA, Confluence, LastPass, MSOffice Clients: School Districts of SC, TX, AZ, MA, NY, CA, MN & Mexico.
- Completed the full cycle implementation of Schoology LMS, starting with creating the client environment, scheduling data provisioning and technical call, assisting them questions on using the system, error fixing until closing the project.
- Responsible for determining client needs and making appropriate recommendations for current and future value-added services, products etc.
- Assist with district/school configuration, process mapping, district data migration, reconciliation of customer satisfaction issues, clarification of customer requirements and stats/steering meetings Acted as SME for the designated system area.
- Liaise with school district officers on phone, email, virtual zoom call to set project and software expectations and provided status updates regarding project work.
- Serve as a project team lead, guiding the work of internal and client teams including onboarding, migration, training, file validation and monetization of services while ensuring responsiveness to client needs.
- Develop relationships and work with key District and School stakeholders to identify and articulate project goals and objectives.
- Communicate project status and changes to project plans to the organization.
- Act as liaison on customer’s behalf to internal business units (e.g., sales, business operations, implementation, product education, technical support).
- Peer Training & Support within our company by imparting application knowledge and documentation.
Salesforce Admin
IT Max Solutions, Goodwill Industries
Charlotte, NC
09.2019 - 04.2020
- Tools: Devops, Sharepoint, MS Office Environment: Salesforce Cloud, Oracle.
- Serve as primary system administrator for the Salesforce.com environment with 100+ users. Performed administrator functions, such as user management, report/dashboard maintenance, field and object creation/modification, page layout updates, workflow and other routine tasks.
- Have user Data Loader to assist with Data Management including data quality and accuracy.
- Complete regular internal system audits and prepare for upgrades
- Coordinate the evaluation, scope and completion of new development requests.
- Effectively act as the liaison between our users, vendors and the application development teams. Have set up and controlled user profiles and access levels for each database segment to protect important data.
- Work independently with members of the user community to define and document development requirements
- Run De-Duplication tools - Keep Database clean from clogging up with duplicate data
- Run quarterly database maintenance report to keep an eye on the health of Sales Force database.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Product Owner/Business Analyst
IT Max Solutions, Cabelas's Inc, Belk Inc
Charlotte, NC
07.2010 - 08.2019
- Successfully shipped a product from discovery to delivery for a B2C Digital Commerce for a Specialty Store Retailer ($1B) and Department Store Retailer ($700M).
- Tools: Jira, Confluence, MS Office Environment: Java, FRY Open Commerce, Demandware Cloud, Oracle
- Work with business and product management to communicate the product road map, vision, and strategic value for these initiatives to the development team.
- Own the delivery of incremental business value that meets the stakeholder criteria.
- Partner with Customers, Product Managers, Designers and Developers to create prioritized user stories.
- Engage with development team to articulate requirements, project plans, and drive timely execution towards launch.
- Act as the voice of the engineering team and the voice of their stakeholders.
- Pair with software engineers to triage issues and identify the root causes proactively.
- Document and communicate release plan and notes to the stakeholders.
- Clearly document, manage, and prioritize defects from multiple sources.
- Test the features build by the team and validate them.
- Collaborate with teams in multiple Geos.
Education
MBA -
Indira Gandhi National University
India 03.2000 - 06.2002
Masters of Commerce -
Annamalai University
Annamalai University 03.1998 - 03.2000
Post Graduate Diploma in Computer Science - Computer Science
Indian Institute Of Computer Science
Skills
Salesforce
Technical Administration
Reports/Dashboards
Client contacts
Customer satisfactionDatabaseProduct managementProject Management
SQL/Excel
System administratorTechnical supportTime ManagementHelpdesk support
Enterprise software implementation
Self-motivated professional
Detail-oriented
Customer service
Accomplishments
- LIST IT DOWN: Efficiently and effectively communicated within team to track plans and provide visibility of the progress and performance of the work of each team member.
- EMPOWER OTHERS: Partnered with support delivery partners to define and evaluate core Support processes globally, understand metrics, identify improvements, and develop programs to drive measurable outcomes.
- DON’T SETTLE EASY: Always been deep diving into metrics to identify root cause, determine improvements, and follow through with insights to evolve systems and processes.
- Used Advanced Microsoft Excel knowledge to develop customer tracking spreadsheets, including use of formula writing, logic statements, pivot tables, and index/lookups. Familiarity with reading and understanding software codes in SQL, VBA etc.
Certification
Salesforce Administration Training
Timeline
Technical Specialist
Schoology/Powerschool
06.2020 - Current
Salesforce Admin
IT Max Solutions, Goodwill Industries
09.2019 - 04.2020
Product Owner/Business Analyst
IT Max Solutions, Cabelas's Inc, Belk Inc
07.2010 - 08.2019
MBA -
Indira Gandhi National University
03.2000 - 06.2002
Masters of Commerce -
Annamalai University
03.1998 - 03.2000
Post Graduate Diploma in Computer Science - Computer Science
Indian Institute Of Computer Science