Bi Tha
Indianapolis,INDIANA
Summary
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sport Secretary
Community Members
02.2024 - Current
- Implemented and managed an effective system for tracking athlete injury reports, enabling coaching staff to make informed decisions about player participation.
- Organized awards banquets celebrating athletic achievements and fostering camaraderie among players, families, staff members.
- Enhanced team organization by managing schedules and coordinating location arrangements for sport day.
Counselor & Leadership
Spring-Hill
07.2023 - 08.2023
- Engage with the kids 6-8 grader
- Motivational interviewing
- Address behavioral, physical, mental health and emotional problems
Call Center specialist
Ceva Logistics
09.2022 - 01.2023
- Customer services
- Answer & make phone call
- Technical problem solved
- Assist customer with their phone damage or replacement
Customer Service
Primerica
11.2019 - 04.2021
- Interviewed, hired, and trained new quality-focused customer service representatives
- Introduce client what our company offer
Customer Service Representative
Towne Park LLC
05.2018 - 10.2019
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Assisted approximately customers each with questions
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls
Education
Bachelor of Science - Business Administration and Management
University of Indianapolis of Indiana
06.2024
Skills
- Good leadership
- Communication and interpersonal skills
- High-energy attitude
- Customer services
- Understanding customer needs
- Quality management
- Product organization
- Counselor
- Meeting planning
- Multitasking and Time Management
- Fast Learner
- Document and File Management
- Customer relations and communications
- Data Entry
- Excel spreadsheets
- Scheduling and calendar management
- Social media knowledge
- Organizing and Categorizing Data
- Writing reports
- Research and Analytical Skills
- Skilled in intake interviewing
- Behavior monitoring
Certification
- UIndy- NTU Mentorship Program
- ISO9001 Internal Auditor Course
- Lean Six Sigma Yellow Belt Training
Timeline
Sport Secretary
Community Members
02.2024 - Current
Counselor & Leadership
Spring-Hill
07.2023 - 08.2023
Call Center specialist
Ceva Logistics
09.2022 - 01.2023
Customer Service
Primerica
11.2019 - 04.2021
Customer Service Representative
Towne Park LLC
05.2018 - 10.2019
Bachelor of Science - Business Administration and Management
University of Indianapolis of Indiana
Similar Profiles
Rita RizorRita Rizor
Private Babysitter at Community MembersPrivate Babysitter at Community Members
Prestyn BoyettePrestyn Boyette
Pet Sitter at Community MembersPet Sitter at Community Members
Luke SchouLuke Schou
Babysitter/Dog Sitter at Community MembersBabysitter/Dog Sitter at Community Members
Kelly J. ChapmanKelly J. Chapman
Babysitter at Community MembersBabysitter at Community Members
Megan PryceMegan Pryce
High School Mathematics Teacher at Perry Township SchoolsHigh School Mathematics Teacher at Perry Township Schools