Biadelis Saldivar
Woodbridge,NJ
Summary
Dynamic Bartender Shift Manager with extensive experience at SILK, recognized for enhancing customer satisfaction through creative mixology and effective conflict resolution. Proven track record in staff training and inventory management, leading to reduced waste and improved service efficiency. Committed to fostering a collaborative team environment while delivering exceptional guest experiences.
Overview
18
18
years of professional experience
Work History
Bartender Shift Manager
SILK
01.2020 - Current
- Supervised bar operations to ensure seamless service and compliance with health regulations.
- Trained new staff on cocktail preparation techniques and customer service standards.
- Developed and implemented efficient inventory management processes to reduce waste.
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Monitored cash handling procedures to maintain financial accuracy and accountability.
- Led team meetings to share best practices and enhance operational effectiveness.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Customer Service Manager
Amazon
01.2018 - 12.2020
- Led customer service team to enhance client satisfaction and drive engagement.
- Developed training programs to improve staff performance and service quality.
- Implemented feedback mechanisms to assess and elevate customer experience.
- Streamlined communication processes between departments for efficient issue resolution.
- Fostered a positive work environment that encouraged collaboration and growth among team members.
- Resolved complex customer inquiries, ensuring prompt and effective solutions.
Bartender/Customer Service Manager
LACE
01.2012 - 12.2018
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender/Customer Service Manager
Bourbon Street
01.2008 - 2011
- Learned cocktail preparation techniques and drink recipes to provide excellent customer service.
- Assisted in maintaining cleanliness and organization of bar area to enhance operational efficiency.
- Developed knowledge of bartending tools and equipment for effective drink mixing and serving.
- Engaged with customers to understand preferences, ensuring personalized service experience.
- Collaborated with team members to manage inventory and restock supplies as needed.
- Adapted quickly to busy environments, prioritizing tasks to meet customer demands promptly.
- Supported daily operations by assisting in opening and closing procedures at the bar.
- Gained understanding of health and safety regulations in food and beverage service industry.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bartending Certificate - Mixology
Famous Bartending School
Edison, NJ04-2018
Medical Assistant Certificate - Medical Assistant
Sanford–Brown
Edison, NJ06-2012
Associate of Applied Science - Biotechnology
Kean University
Union, NJ06-2008
Skills
- Scheduling staff
- Employee coaching
- Health and safety
- Promotions and events
- Beverage making
- Customer service
- Cash register operation
- Outgoing personality
- Beverage preparation
- Engaging personality
- Customer service expertise
- Handling difficult customers
- Creative mixology
- Highly reliable
- Clear and effective communication
- Team training and development
- Complex Problem-solving
- Fluency in [language]
- Collaboration and teamwork
Languages
Spanish
Native or Bilingual
Timeline
Bartender Shift Manager
SILK
01.2020 - Current
Customer Service Manager
Amazon
01.2018 - 12.2020
Bartender/Customer Service Manager
LACE
01.2012 - 12.2018
Bartender/Customer Service Manager
Bourbon Street
01.2008 - 2011
Bartending Certificate - Mixology
Famous Bartending School
Medical Assistant Certificate - Medical Assistant
Sanford–Brown
Associate of Applied Science - Biotechnology
Kean University
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