Biafra Warren
Collierville,TN
Summary
Focused Technician considered expert in maintenance services. Demonstrating keen sense of urgency to every customer. Pursuing role where hard work and dedication will be highly valued.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
13
13
years of professional experience
Work History
HVAC Service Technician
Choate’s H.V.A.C. And Electrical
Collierville, TN
02.2021 - Current
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
Hvac/ Maintenance Technician
Memphis Management Partners
Memphis, TN
08.2018 - 01.2021
- Completed all job reports and logs immediately following service calls.
- Promoted shop safety by working in a safe manner.
- Oversaw inventory, equipment maintenance and cleaning.
- Coordinated and monitored vendor maintenance for large repairs.
- Communicated operational issues and changes to supervisor on regular basis.
- Accurately read, understood, and carried out written instructions.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Repaired wiring, plumbing, equipment, and machinery.
Lead Maintenance Technician
Unified Residential Management
Memphis, TN
03.2019 - 05.2020
- Supervised technicians and assigned responsibilities.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters.
- Repaired and installed electrical wiring for light fixtures, power outlets.
- Maintained parts inventory using Nexus for parts used in repairs.
- Kept grounds clean and maintained landscaping by removing debris.
- Troubleshooting residential systems and repaired electrical wiring and brazing of units .
- Provided functional plumbing by repairing leaks, removing drain clogs.
HVAC Service Technician
Hill Services Inc.
Bartlett, TN
08.2019 - 09.2019
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring
- Worked in strict compliance with applicable OSHA regulations and safety requirements
- Kept accurate records of work activities, time, materials, and faults on work orders
- Used electrical testing equipment to assess electrical circuits and components for pote faults
Service Technician
Conway Services
Memphis, TN
02.2018 - 07.2018
- Explained findings to customers and outlined repair or service options.
- Serviced Hvac equipment to ensure expedient repair and minimal downtime.
- Inspected equipment to diagnose operational issues.
- Demonstrated increased knowledge of company products and equipment.
Hvac Technician
Lennox National Account Services
Memphis, TN
08.2015 - 01.2018
- Performed routine preventive maintenance to ensure that building systems operated efficiently.
- Maintained positive relationships with all customers.
- Used schematic diagrams to plan work.
- Responsible for wide variety of duties including, pipe fitting, electrical repair, installation, brazing, very familair with refrigerants, and I also have knowledge in recovering refrigerant, charging refrigerant and wieghing refrigerant, very famaliar with gas furnances and the heat sequence, overall equipment repair.
- Attended monthly safety meetings to ensure overall safety of employees and supervisors.
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Coordinated and monitored vendor maintenance for large repairs.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Followed standards and procedures to maintain safe work environment.
- Knowledge of residential split systems and commercial package units.
Order selector and Rf scan gun specialist
Truck Pro
4100 East Shelby Dr.
01.2015 - 07.2016
- Loaded and unloaded pieces into boxes for shipment.
- Maximized sales by shipping on time and accurately.
- Forecasted manpower requirements based on daily workload and company targets.
- Reported all equipment failures and malfunctions to supervisor.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stocked, staged and transported goods.
RF scan gun Specialist
Napa
09.2014 - 03.2015
- Attached identifying tags to containers.
- Recorded numbers of units handled and moved using daily production sheets and work tickets.
- Monitored department performance data to identify and avoid potential risks.
- Swept floors and stored equipment at the end of each shift.
- Operated PC and RF-based computer systems with a high level of accuracy.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Cashier/ Grill Specialists
Mc.Donalds
8062 Highway 64, Bartlett TN
05.2012 - 07.2013
- Promptly and empathetically handled guest concerns and complaints.
- Operated the drive-through window and sales register quickly and efficiently.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
- Verified that prepared food met all standards for quality and quantity.
Education
H.V.A.C/R Diploma - H.V.A.C.
Tennessee College Of Applied Technology
Memphis, TN2014
Skills
- Creative problem solver
- Quick Learner
- Microsoft Office proficiency
- Dedicated team player
- EPA certified
- Hand/power tools
- Brazing experience
- Technical school training
- General math skills
- Have own tools
Strong attention to safe food handling procedures
- Able to lift 50 lbs pounds
- Exceptional communication skills
- Team leadership skills
- PowerPoint knowledge
- Valid Tennessee driver’s license
- Electral certified
- Basic computer skills
- Strong team player
- Wire knowledge
- Good multitasker
- HVAC experience
Timeline
HVAC Service Technician
Choate’s H.V.A.C. And Electrical
02.2021 - Current
HVAC Service Technician
Hill Services Inc.
08.2019 - 09.2019
Lead Maintenance Technician
Unified Residential Management
03.2019 - 05.2020
Hvac/ Maintenance Technician
Memphis Management Partners
08.2018 - 01.2021
Service Technician
Conway Services
02.2018 - 07.2018
Hvac Technician
Lennox National Account Services
08.2015 - 01.2018
Order selector and Rf scan gun specialist
Truck Pro
01.2015 - 07.2016
RF scan gun Specialist
Napa
09.2014 - 03.2015
Cashier/ Grill Specialists
Mc.Donalds
05.2012 - 07.2013
H.V.A.C/R Diploma - H.V.A.C.
Tennessee College Of Applied Technology