Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Biak Tial

Richardson,Texas

Summary

Client service and operations professional with 5+ years of experience supporting enterprise SaaS clients, coordinating cross-functional teams, resolving complex issues, and delivering exceptional client experiences. Seeking to contribute these skills as an International Client Service Associate

Overview

1
1
Certification
8
8
years of professional experience

Work History

Technical Support Specialist

Theatro Labs
09.2020 - Current
  • Managed enterprise client requests while coordinating with engineering and cross-functional teams to deliver timely solutions and maintain strong client relationships.
  • Collaborate with engineering and internal technical teams to investigate issues and ensure timely resolution.
  • Supported 100+ enterprise retail locations.
  • Resolved 25–40 customer cases per day.
  • Maintained 98%+ documentation accuracy
  • Maintained accurate electronic documentation and organized business records.
  • Provide administrative and operational support for internal teams and client requests.
  • Communicate technical information clearly to both technical and non-technical users.

Human Resources Intern

Theatro Labs
01.2025 - 05.2025
  • Coordinated 15–20 interview schedules and candidate communications during the internship.
  • Maintained confidential employee records and onboarding documentation for new hires and existing employees.
  • Supported HR operations using ADP, Microsoft Excel, and Outlook while ensuring timely processing of administrative tasks.

Manager Assistant

Lucky Luna, LLC
08.2018 - 12.2019
  • Supported daily business operations and administrative activities in a fast-paced environment.
  • Coordinated workflow schedules to ensure efficient day-to-day operations.
  • Assisted management with operational planning, task coordination, and process execution.
  • Partnered with leadership to improve operational efficiency and support business objectives.
  • Maintained organized records and provided general administrative support.

Education

BBA - Human Resources Management

University of North Texas
Denton, TX
05.2025

Skills

  • CORE COMPETENCIES: Client Service
    Cross-Functional Collaboration
    Administrative Operations
    Process Coordination
    Problem Solving
    Communication
  • TECHNICAL SKILLS:
    Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
    Enterprise SaaS Support
    Account Administration
    Documentation Management
    Technical Troubleshooting
    ADP

Certification

excel certificate

Timeline

Human Resources Intern

Theatro Labs
01.2025 - 05.2025

Technical Support Specialist

Theatro Labs
09.2020 - Current

Manager Assistant

Lucky Luna, LLC
08.2018 - 12.2019

BBA - Human Resources Management

University of North Texas
Biak Tial