BIANCA RODRIGUEZ
Denton,Tx
Summary
PROFESSIONAL EXPERIENCE EDUCATION SKILLS
Overview
6
6
years of professional experience
Work History
Call Agent
Results-CX
Martinsville, VA
11.2023 - Current
- Resolved customer issues using problem-solving skills.
- Provided customer service support for incoming calls and emails.
- Conducted follow up calls to ensure customer satisfaction.
- Updated customer information in the CRM system.
- Educated customers on product features and benefits.
Sales Associate
Camping World
01.2022 - 01.2023
- Take the lead to promote a top-notch, high quality customer experience selling new and used RVs
- Close sales effectively by working closely with F&I team
- Follow up and commit to a no-pressure, high integrity approach with each customer
- Generate ideas to exceed sales goals and demonstrate best revenue-generating practices to the team and organization.
Production Associate
Camping World
01.2022 - 01.2023
- Inspect finished products
- One of the primary duties of a production associate is completing quality control processes
- Organize work orders
- Quality control
- Training
- Received and organized work loads
- Problem solving
- Package orders.
Residential Cleaner
Groggy Dog
01.2021 - 01.2022
- Responsible for all maintenance duties including sweeping and mopping floors
- Provided general industrial cleaning duties, including carpet cleaning, vacuuming and window cleaning
- Strong time management skills and proven history of workplace punctuality
- Self-directed and motivated.
Trainer
MaidPro
01.2018 - 01.2021
- Basics
- Communication
- Problem solving
- Team work
- Organization
- Computer
- Creativity
- Time management
- Leadership.
Education
Skills
- Delivers high-quality and consistent customer service while multitasking in fast-paced work environments Skilled in sales for over a year, being top salesman of the month for four months in a row also having highest gross Communicates effectively with team members, management, and customers
- Customer Service
- Gathering Information
- CRM Software
- Goal-Oriented
- Resolving Issues
- Call Center Customer Service
Timeline
Call Agent
Results-CX
11.2023 - Current
Sales Associate
Camping World
01.2022 - 01.2023
Production Associate
Camping World
01.2022 - 01.2023
Residential Cleaner
Groggy Dog
01.2021 - 01.2022
Trainer
MaidPro
01.2018 - 01.2021
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