Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Abner

INDIANAPOLIS,Indiana

Summary

Experienced with providing great customer service in sales. Utilizes in-depth product knowledge to guide customers through purchasing decisions. Condition appearance of sales floor. Stock, and price inventory. Problem solving and customer satisfaction.

Overview

40
40
years of professional experience

Work History

Electronics Sales Associate

Meijer
06.2017 - 09.2023
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

CSR

Kohls Department Store
05.2010 - 05.2017
  • Maintaining sales floor appearance, stock, resets, customer service experience.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Shift Supervisor

CVS Pharmacy
05.2000 - 07.2008
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

Graduate -

Manual High School
Indianapolis, IN
05.1978

Skills

    Customer service skills, dependable, with excellent attention to detail, experience with pallet hand jack, run register, and doing resets/revisions

Timeline

Electronics Sales Associate

Meijer
06.2017 - 09.2023

CSR

Kohls Department Store
05.2010 - 05.2017

Shift Supervisor

CVS Pharmacy
05.2000 - 07.2008

Graduate -

Manual High School

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Bianca Abner