Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bianca Adames

Lytle,TX

Summary

Dynamic and engaging professional with a strong background in customer service at The Golf Club of Texas. Proven ability to cultivate loyalty through personalized interactions and effective problem-solving. Highly reliable team player skilled in cash handling and training, dedicated to maintaining cleanliness and enhancing guest experiences. Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in any role.

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender/Server

The Golf Club of Texas
06.2023 - Current
  • Delivered exceptional service during high-volume periods, especially on weekends and events.
  • Ensured accurate cash handling at shift end to maintain financial integrity.
  • Conducted opening and closing operations, preparing for seamless shift transitions.
  • Upheld health and safety standards by maintaining a clean work environment.
  • Cultivated a loyal customer base through personalized service and engagement.
  • Provided training to new bartenders on product knowledge and service protocols.
  • Organized bar inventory systems to meet demand efficiently.
  • Handled customer complaints empathetically, turning challenges into positive resolutions.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Collaborated with wait staff to support the individualized needs of over 100 guests daily in a socially responsible in a fast pace restaurant, contributing to elevated service standards and a 20% increase in customer satisfaction metrics over a six-month period

YMCA Volunteer

Maya’s Family Mayas YMCA at Potranco
08.2024 - 07.2025
  • Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
  • Strengthened relationships with local organizations through effective partnership development and collaboration efforts.
  • Promoted a healthy lifestyle by instructing fitness classes for various age groups.
  • Increased membership retention rates by providing exceptional customer service and addressing member concerns promptly.
  • CPR certified
  • Facilitated positive communication among staff members, volunteers, and program participants through regular meetings and updates.

Cashier Helper

Babes Old Fashioned Food
03.2023 - 04.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
  • Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
  • Participated in ongoing training sessions to stay up-to-date on company policies and procedures.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
  • Streamlined checkout process for faster service, resulting in reduced wait times.
  • Upheld high standards of personal hygiene and appearance consistent with company policies.
  • Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Bagged items securely to minimize breakages and reduce losses.
  • Performed cash, card, and check transactions to complete customer purchases.

Lifeguard

Sea World
03.2022 - 10.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Attentively monitored swimmers to identify distress.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Monitored up to 200+ swimmers daily, ensuring adherence to safety protocols and preventing accidents.
  • Responded to an average of 3–5 incidents per week, including minor injuries and rule enforcement.

Education

Associate of Applied Science - Radiology Technician

St Philip’s College
San Antonio, TX
10.2026

High School Diploma -

Southwest High School
San Antonio, TX
06.2023

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Engaging personality
  • Payment processing
  • Complex Problem-solving
  • Cash register operation
  • Memory retention
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Team training and development

Certification

CPR certified

TABC certified

Food Handlers Certified

Timeline

YMCA Volunteer

Maya’s Family Mayas YMCA at Potranco
08.2024 - 07.2025

Bartender/Server

The Golf Club of Texas
06.2023 - Current

Cashier Helper

Babes Old Fashioned Food
03.2023 - 04.2023

Lifeguard

Sea World
03.2022 - 10.2022

Associate of Applied Science - Radiology Technician

St Philip’s College

High School Diploma -

Southwest High School

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