Bianca Aguado
Charlotte,NC
Summary
Results-oriented Property Manager with extensive experience in managing diverse property portfolios and enhancing tenant satisfaction through effective leasing and financial operations. Expertise in conflict resolution and tenant relations, ensuring efficient property management. Skilled Appeals and Grievances Coordinator with a strong focus on policy interpretation and regulatory compliance, driving successful outcomes in complex disputes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
KDM-Charlotte, NC
09.2022 - Current
- Ensured property compliance with safety regulations through regular inspections.
- Maximized occupancy rates by creating and implementing strategic leasing initiatives.
- Evaluated rental applications and approved tenants based on thorough background checks.
- Negotiated leases and contractual agreements to optimize property management outcomes.
- Responded promptly to tenant maintenance requests for improved satisfaction.
- Coordinated service vendors for repairs, renovations, and landscaping projects.
Appeals and Grievances Coordinator
Kepro-Charlotte, NC
01.2019 - 12.2023
- Enhanced customer interaction outcomes through improved staff support initiatives.
- Secured compliance by overseeing appeals and grievances processes effectively.
- Streamlined appeals and grievances management with new policies and procedures.
- Maintained comprehensive records for all appeals and grievance activities conducted.
- Assessed customer complaints to determine eligibility for appeals or grievances.
- Verified case file accuracy prior to final appeals or grievances decisions.
Claims Representative
NC Education Lottery-Charlotte, NC
08.2018 - 05.2020
- Resolved billing disputes through effective cross-departmental collaboration.
- Evaluated claims by accurately interpreting contracts and legal documents.
- Analyzed trends in claim denials to identify improvement opportunities.
- Facilitated payment approvals by ensuring timely documentation submission from claimants.
- Clearly communicated benefits and eligibility requirements to customers.
- Maintained confidentiality standards while managing sensitive personal information.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN01.2028
Certification - Community health worker
Robeson Community College
Lumberton, NC03.2022
High School Diploma - undefined
Britain Academy
High Point, NC08.2017
Skills
- Interpersonal Communication
- Training leadership
- Compliance Monitoring
- Risk Management
- Call Management
- Critical Thinking
- Tenant relations
- Staff Management
- Bilingual Spanish
- Business Administration
- English
- Performance Management
- Case Management
- Contract Negotiation
- Database Maintenance
- Database Management
- Call Center Operations
- Recruiting
- Conflict Management
- Payment collection
- Property inspections
- Property management
- Customer service-focused
Accomplishments
- Maintained occupancy rate at 100% for Years.
- Supervised team of 20+ staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 40 in the development of community.
Certification
Certified Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
KDM-Charlotte, NC
09.2022 - Current
Appeals and Grievances Coordinator
Kepro-Charlotte, NC
01.2019 - 12.2023
Claims Representative
NC Education Lottery-Charlotte, NC
08.2018 - 05.2020
Certification - Community health worker
Robeson Community College
High School Diploma - undefined
Britain Academy
Bachelor of Science - Psychology
Walden University