Bianca Alvarado
Sterling,VA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Express Premium Outlets
Leesburg, VA
08.2024 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Server
Cold Stone Creamery
Sterling, VA
08.2023 - 06.2024
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
Shift Lead
Hyper Kidz Ashburn
Ashburn, VA
08.2022 - 04.2024
- Supervised staff during shift changes and ensured transition went smoothly.
- Utilized POS systems efficiently for order processing and inventory management.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Implemented company policies consistently across all shifts.
Education
Bachelor of Science - Political Science
Virginia Tech
Blacksburg05-2028
Skills
- Service oriented
- Listening skills
- Stocking and receiving
- Store opening and closing
- Written and oral communication skills
- Time management
Affiliations
- LASO/Lasitos
- PAL Youth Volunteer
- Animal Shelter Volunteer
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Express Premium Outlets
08.2024 - Current
Server
Cold Stone Creamery
08.2023 - 06.2024
Shift Lead
Hyper Kidz Ashburn
08.2022 - 04.2024
Bachelor of Science - Political Science
Virginia Tech
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