Bianca Amezcua

• transitioning between tasks with proficient multitasking abilities under pressure while maintaining accuracy standards.
• following strict confidentiality protocols within the workplace.

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• Knowledge of Microsoft word , excel, outlook and teams.
• Answer phone calls in a professional and timely manner.
• Provide deputy’s with information, send out faxes, emails.
• Send out work orders for maintenance.
• Monitor room checks for detention service officers , make sure no room checks have exceeded their time limit.
• Keeping track of all intakes and releases of youths, throughout the day.
• Handle detaining orders in a timely manner.
• ability to exceed 50 wpm.
• Data entry knowledge.
• I am a very fast learner always open to learning new skills . I enjoy working both alone and in a team environment. Great meeting deadlines in a timely manner. Most certainly, always punctual , great communication skills and a great problem solver.

• I am an inventory supervisor, I manage a crew of 10 or more people. I make sure counts are accurate, that inventory is running good by communicating with store manager and district manager. I also manage crew throughout inventory and make sure counts are going good that counters are not having any issues with equipment or such. I also, manage a computer throughout the inventory to make sure we are hitting percentages and to make sure nothing is going bad.

• Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
• Documented messages left by callers and delivered vital information to intended .
• Called clients to leave voicemail reminders of appointment date and time.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.