Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bianca Angel

Apex,NC

Summary

Highly skilled and enthusiastic professional with more than two years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

La Miel Aesthetics
08.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.

Studio Coordinator

OVME 2023
02.2023 - 03.2024
  • Checking in and outpatients
  • Helped with consents forms
  • Knowledge of all company products and services
  • Active listener with clients, great communication with clients
  • Great computer skills
  • Maintained steady patient flow throughout the facility.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Organized and maintained client databases for accurate communication information.
  • Implemented marketing strategies to promote studio to potential clients.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

Patient Care Assistant Administrative

Avance Primary Care
04.2021 - 01.2023
  • Managed high volume calls, making documents, used good communication skills with patients
  • Maintained an organized front desk (was lead PCC), assisted with checking in and outpatients and with paperwork
  • Managed insurance/ billing.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Logged and filed classified documents.
  • Responded to in-person and telephone requests for information to support office staff.
  • Coordinated and processed personnel files and medical records.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Collected and transported specimens to prepare for lab testing.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Education

Medical Office Administration -

GWINNETT COLLEGE
RALEIGH, NC

High School Diploma -

CARY HIGH SCHOOL
CARY, NC
06.2019

Skills

  • Zenoti System
  • EClinicalWorks System
  • Language Skills (Bilingual)
  • HIPPA Compliance
  • Medical Terminology
  • Medical Office Management
  • Invoicing & Payments
  • CPR Certification
  • Scheduling Coordination
  • Conflict Resolution
  • Organizational Skills

Certification

  • Medical Office Administration , [Gwinnett College] - 2 years

Timeline

Patient Care Coordinator

La Miel Aesthetics
08.2024 - Current

Studio Coordinator

OVME 2023
02.2023 - 03.2024

Patient Care Assistant Administrative

Avance Primary Care
04.2021 - 01.2023

Medical Office Administration -

GWINNETT COLLEGE

High School Diploma -

CARY HIGH SCHOOL

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