Bianca Arevalo
Rocklin,CA
Summary
Motivated individual with experience in customer service and sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
ULTA
09.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in extensive beauty and product training and courses.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Handled day-to-day shipping and receiving overseeing more than 80 packages per day.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided positive first impressions to welcome existing, new, and potential customers
Shipping Associate
UPS Store
10.2020 - 02.2022
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Operated copiers, fax, binding equipment and laminating machines.
- Delegated mailbox holders daily mail.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Customer Service Associate/Consultant
FedEx Office
08.2018 - 06.2019
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Assembled parcels and prepared goods for shipping, weighing packages, and affixing labels to parcels.
Front Office Associate
AJ Appliance Repaire
10.2016 - 07.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed files, records and managed calenders to arrange appointments.
- Responded to inquiries from callers seeking information.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Performed general administrative support
Skills
- Possess total commitment to providing customer satisfaction
- Merchandising Proficiency
- POS System Operations
- Microsoft Access
- Conflict Resolution
- Retail Store Operations
- Excellent People Skills
- Multitasking Strengths
- Professional etiquette
- B2B Sales and Customer Service
- Cash Handling Accuracy
- Shipment Procedures
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
ULTA
09.2022 - 02.2023
Shipping Associate
UPS Store
10.2020 - 02.2022
Customer Service Associate/Consultant
FedEx Office
08.2018 - 06.2019
Front Office Associate
AJ Appliance Repaire
10.2016 - 07.2017
Similar Profiles
Alanna BrooksAlanna Brooks
Specialty Artist - MAC at UltaSpecialty Artist - MAC at Ulta
Diamond EasterlyDiamond Easterly
Beauty Advisor at UltaBeauty Advisor at Ulta
Lindsay GottliebLindsay Gottlieb
Beauty Advisor at UltaBeauty Advisor at Ulta
Ashley GenaoAshley Genao
Beauty Advisor at UltaBeauty Advisor at Ulta
Kero AgaibyKero Agaiby
Associate Governmental Program Analyst at CA Department of Fish and WildlifeAssociate Governmental Program Analyst at CA Department of Fish and Wildlife