Bianca Banks-Jordan
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Community Service Program Director
Eon Incorporated
Hutchinson, MN
10.2019 - 01.2021
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Directed staff training on technical aspects of programming activities.
- Trained, supervised, coached, evaluated, and disciplined personnel.
- Hired and developed staff members to collaboratively achieve program goals.
HR Administrative Assistant
Expert Care PCA Agency LLC.
Saint Paul, MN
2019.01 - 2021.01
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted background checks on potential candidates prior to hiring process.
- Assisted with recruitment process by conductInc initial interviews, scheduling appointments and creating job postings.
- Maintained employee records in compliance with company policies and legal regulations
Lead Case Manager
Placement Partners Inc
Edina, MN
06.2022 - 04.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of services.
- Provided support and mentoring for less experienced Case Managers.
- Provided hands-on and proactive leadership to new case management staff.
- Assisted individuals with eligibility for available services.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Maintained up-to-date case records with case activity status.
Employment Case Manager
American Gi Forum Of California
San Antonio, TX
10.2021 - 04.2022
- Assisted clients in accessing community resources such as housing, employment, medical care, and legal services.
- Conducted assessments of client's physical, mental health, and financial status to determine eligibility for social services programs.
- Assessed risk factors associated with a variety of issues that affect individuals' ability to maintain employment stability or find suitable housing accommodations.
- Coordinated transportation arrangements for low-income individuals seeking access to medical appointments or job interviews.
- Collaborated with employers in order to secure job placements for qualified candidates.
- Helped individuals address disabilities and put together career plans.
Operations Analyst
Cargill
Wayzata, MN
11.2013 - 11.2019
- Maintained up-to-date records of all transactions related to operational activities.
- Provided technical assistance in troubleshooting issues related to operational systems.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Educated personnel on company policies to foster improved customer retention and increased revenue.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Provided project management support for the development of new products, services, or processes.
Education
Master of Arts - Human Resources Management
Saint Marys University of Minnesota
Winona12-2022
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MN05-2019
Skills
- Service Delivery
- Compliance Monitoring
- Staff Management
- Resource Management
- Needs Assessment
- Documentation And Reporting
Timeline
Lead Case Manager
Placement Partners Inc
06.2022 - 04.2024
Employment Case Manager
American Gi Forum Of California
10.2021 - 04.2022
Community Service Program Director
Eon Incorporated
10.2019 - 01.2021
HR Administrative Assistant
Expert Care PCA Agency LLC.
2019.01 - 2021.01
Operations Analyst
Cargill
11.2013 - 11.2019
Master of Arts - Human Resources Management
Saint Marys University of Minnesota
Bachelor of Science - Human Services
Metropolitan State University
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