Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bianca Barajas

Houston,TX

Summary

Talented Scheduling Staffing Admin with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Scheduling Staffing Admin

Lowes Home Improvment
12.2022 - Current
  • Decreased accident rates through regular safety training sessions and drills for employees.
  • Spearheaded the adoption of new technologies, enhancing overall workplace safety without compromising efficiency or productivity.
  • Provided expert guidance on regulatory compliance matters, helping the organization avoid fines or penalties from governing bodies.
  • Maintained accurate records of safety-related incidents, allowing for data-driven improvements in future prevention efforts.
  • Served as a trusted resource for employees seeking guidance or advice on health and safety matters, demonstrating empathy and understanding in addressing their concerns.
  • Managed human resources functions including recruiting, hiring, training, and performance evaluation for civilian staff members supporting military operations.
  • Maintained detailed records of all recruitment activities, facilitating ongoing evaluation of staffing processes and procedures.
  • Administered employee benefits programs and assisted with open enrollment.
  • Ensured student success by providing resources, guidance, and support throughout orientation process.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in timely manner.
  • Maintained strict confidentiality of sensitive employee information, ensuring compliance with all applicable data privacy regulations.
  • Enhanced employee satisfaction with payroll services by promptly addressing concerns and providing clear communication on policies and procedures.

Account Manager

Allied Universal Security Services
03.2019 - 12.2022
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Managed 4 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Managed book of business worth $200,000 across 4 accounts.
  • Communicated by phone, email and traveled for face to face contact for 4 accounts.
  • Renegotiated contracts with expiring accounts to continue relationships with 4 current company clients.
  • Worked independently with minimal supervision.
  • Investigated incidents and wrote reports.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Kept team compliant with security protocols and appearance standards.
  • Established company-wide security best practices and protocols to mitigate risk of data breach.
  • Monitored property and investigated areas of suspicion.
  • Led identification, development, implementation and maintenance of security requirements for entire organization.
  • Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
  • Determined, rolled out and supervised all security protocols for organization.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Armed Service Technician

Garda World Cash Logistics
03.2017 - 03.2019
  • Picked up and delivered customer change orders and deposits, carrying up to several hundred pounds and making 73 stops per day on established route.
  • Loaded and unloaded multiple bags and boxes of coins weighing up to 150 pounds per item and simultaneously monitored potential threats and occupational hazards.
  • Serviced ATM machines on set schedule, resupplying, retrieving deposits and balancing bill counts to meet customer needs.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.

Front End Supervisor

The Home Depot
03.2015 - 03.2017
  • Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Managed customer service duties by greeting over 1500 customers daily and informing customers about products.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Offered credit applications to customers, cross-selling and converting 1 out of 100 customers into cardholders.
  • Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Rejuvenated culture to realign procedures and improve customer service and satisfaction.

Education

High School Diploma -

Hall Center Of Education
Houston, TX
05.2014

Skills

  • Microsoft Office
  • Verbal and Written Communication
  • Customer Service
  • Account Management
  • Opportunity Identification
  • Performance Evaluations
  • Time Management
  • Teamwork and Collaboration
  • Professional Integrity
  • Scheduling
  • Strong Work Ethic
  • Quick Decision Making
  • Team player attitude
  • Leadership Qualities
  • Problem-Solving
  • Attention to Detail
  • Competitive

Certification

  • Licensed Security 2& 3 - 2017- current

Languages

Spanish
Native or Bilingual

Timeline

Scheduling Staffing Admin

Lowes Home Improvment
12.2022 - Current

Account Manager

Allied Universal Security Services
03.2019 - 12.2022

Armed Service Technician

Garda World Cash Logistics
03.2017 - 03.2019

Front End Supervisor

The Home Depot
03.2015 - 03.2017

High School Diploma -

Hall Center Of Education

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Bianca Barajas