Bianca Barbosa
Overview
17
17
years of professional experience
Work History
Burger King
Labor
Orem, UT
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
Housekeeping Supervisor
Sundance
Sundance , UT
01.2007 - 06.2021
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported damage or theft of hotel property to management.
Education
GED -
Preparatoria Jalisco
Mexico,05.2003
Skills
- Communication
- Time Management
- Reliable and Trustworthy
- Relationship Building
- Verbal Communication
- Team Management
- Dependable and Responsible
- Problem Resolution
Timeline
Burger King
Labor
01.2023 - Current
Housekeeping Supervisor
Sundance
01.2007 - 06.2021
GED -
Preparatoria Jalisco
Similar Profiles
Danixa Guadalupe SandovalDanixa Guadalupe Sandoval
Spencer Contruction,LLC at LaborSpencer Contruction,LLC at Labor
Gabriel MendezGabriel Mendez
Contruction Water Plant at LaborContruction Water Plant at Labor
Edinson GuamanEdinson Guaman
GGL at LaborGGL at Labor
Edgar ValenzuelaEdgar Valenzuela
Construction Worker at LaborConstruction Worker at Labor
David PerezDavid Perez
Burger King at Burger KingBurger King at Burger King