Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Bianca Barbosa De Sousa

Palm Bay,FL

Summary

Dynamic and dedicated professional with experience at Heritage High School and Tisberry, excelling in effective communication and customer service. Proven ability to enhance classroom organization and boost customer satisfaction through friendly service and upselling techniques. Recognized for maintaining high standards of cleanliness and fostering a positive work environment.

Overview

1
1
year of professional experience

Work History

Teacher’s Aid

Heritage High School
01.2025 - 05.2025
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
  • Graded assignments

Cafe Attendant

Tisberry
06.2024 - 08.2024
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Actively contributed to a positive work environment by fostering collaboration among team members.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
  • Reduced wait times for customers by quickly processing orders and payments with accuracy.
  • Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Replenished products daily for optimal freshness and visibility.
  • Provided assistance with menu planning when needed, contributing ideas based on market trends and customer preferences.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Assisted in inventory management, replenishing supplies as needed to avoid shortages or waste.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency.
  • Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
  • Greeted customers with smile and provided helpful suggestions.

Education

High School Diploma -

Heritage High School
Palm Bay, FL
05-2026

Skills

  • Effective communication
  • Positive attitude
  • Calm and patient demeanor
  • Cleaning and sanitizing
  • Cash handling proficiency
  • Upselling
  • Cafe inventory
  • Quick learner

Languages

Spanish
Professional Working
English
Native or Bilingual
Portuguese
Native or Bilingual

Interests

  • Crafting and DIY Projects
  • Reading
  • Music
  • Watching Movies and TV Shows
  • Baking
  • Photography

Timeline

Teacher’s Aid

Heritage High School
01.2025 - 05.2025

Cafe Attendant

Tisberry
06.2024 - 08.2024

High School Diploma -

Heritage High School