Bianca Barboza
Sparks
Summary
Dedicated to creating a welcoming, professional work area for employees and customers, with good hospitality. Well-experienced in data entry, answering calls, and scheduling in a timely manner. Can efficiently learn new tasks and apply them to create a more effective work environment and also within groups.
Overview
4
4
years of professional experience
Work History
Office Administrator
Green Planet 21
Reno
04.2024 - 02.2025
- Processed incoming communications and directed them to appropriate personnel.
- Collaborated with team members to enhance workflow and communication strategies.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed invoices on a timely basis according to established procedures.
- Processed financial documents, contracts, expense reports and invoices.
- Checked figures and postings for correct entry and proper codes.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Sales Floor Associate
Marshalls
sparks
04.2021 - 04.2024
- Assisted customers with product selection and inquiries on the sales floor.
- Organized merchandise displays to enhance customer experience and visibility.
- Processed transactions accurately at the cash register for customer purchases.
- Trained new associates on store policies and customer service standards.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
Bachelor of Arts - Social Work
University of Nevada, Reno
Reno, NV05-2028
Associate of Arts - Social Work
Truckee Meadows Community College
Reno, NV05-2025
High School Diploma -
Edward C Reed High School
Sparks, NV06-2023
Skills
- Customer service
- Team collaboration
- Data entry
- Document management
- Quick learner
- Telephone reception
- Mail handling
- Payroll and accounts payable and receivable
- Hospitality and accommodation
- Scheduling
- Bilingual (Fluent in English & Spanish)
Languages
Spanish
Native/ Bilingual
Affiliations
- Enjoys writing and watching any genre of documentary
References
References available upon request.
Timeline
Office Administrator
Green Planet 21
04.2024 - 02.2025
Sales Floor Associate
Marshalls
04.2021 - 04.2024
Bachelor of Arts - Social Work
University of Nevada, Reno
Associate of Arts - Social Work
Truckee Meadows Community College
High School Diploma -
Edward C Reed High School
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