Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bianca Barner

Lithonia,GA

Summary

Dynamic bartender with proven expertise in customer service and inventory management from my time at McGuffin's @ AMC Theater. Excelled in creating a loyal clientele through outstanding service and efficient multitasking. Trained new hires, ensuring high service standards, and adeptly managed cash and stock, embodying a team player attitude and professional appearance. Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar. Friendly Bartender with exceptional ability to create new exciting drinks and multitasking skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bartender

McGuffin's @ AMC Theater
02.2018 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Restaurant Waiter

Mattie's
06.2002 - 07.2006
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Education

Certificate of Mixology - Mixology

Atlanta Bartending School
Decatur, GA
04.2012

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Responsible alcohol service
  • Menu memorization
  • New hire training
  • Alcohol awareness
  • Professional appearance
  • Inventory
  • Aloha POS

Certification

  • Bartender & Mixologist Certification–United States Bartenders' Guild.

Timeline

Bartender

McGuffin's @ AMC Theater
02.2018 - 10.2022

Restaurant Waiter

Mattie's
06.2002 - 07.2006

Certificate of Mixology - Mixology

Atlanta Bartending School

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Bianca Barner