Bianca Bertin-Maurice
Brandon,FL
Summary
Highly motivated individual, very professional. Has years of abundance customer service skills. Possess outstanding communicative and organization skills and do not fold under pressure. I am seeking an organization with defined goals where these accumulated skills can be best used.
Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with other officers and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.
Overview
26
26
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security- TSA
07.2015 - Current
- Screen passengers and bags for prohibited items using advanced scanning technology.
- Conduct security checks to ensure compliance with federal regulations and protocols.
- Provide exceptional customer service by addressing passenger inquiries and concerns promptly.
- Document incidents and report security breaches to maintain safety standards>
- Collaborate with other officers to manage passenger flow and enhance operational efficiency.
- Analyze security processes to identify areas for improvement in efficiency and effectiveness
Customer Service Agent
Spirit Airlines
05.2010 - 01.2014
- Greets and check passengers to their destinations. Create and modify existing and new reservations.
- Provided professional customer service in regards to passengers affected by flight delays, cancellations or missed flights.
Sales Assistant
Imperial Majesty Cruise Line
05.2007 - 10.2008
- Assistant to the President of Marketing
- Facilitate development of prospect/client briefings including logistical needs, strategic presentations, sales and marketing materials, and data entry
- Develop materials and strategies for successful trade show participation.
Cruise Consultant
MSC Cruises, Inc
10.2004 - 10.2005
- Responsible for coordinating travel, including handling all upgrades, special needs and preferences and maintaining traveler profiles
- Ensuring compliance with the company procedures for documentation, ticketing, voids, and refunds.
Accounts Payable / Receivable Clerk
YWCA of Greater Miami
10.2002 - 03.2004
- Responsible for monthly office orders. Inputted data entry, prepared standard journal entries.
- Made weekly cash / check deposits. Assisted in payroll transactions. Prepared checks for vendors.
- Handles high volumes of invoices for processing. Responded in a timely manner to customer complaints via email, telephone, and fax or in person.
- HR / Admin Assistant
- Assisted HR Manager in filing and submitting insurance forms for new employees, and in the hiring process for potential employees. Inputted data for payroll processing using ADP systems.
Agent Assist
Royal Caribbean Cruises, Ltd
07.2001 - 09.2002
- Assisted other travel agents and guests in product knowledge, created reservations for guest.
- Responsible for bookings, cancellations, and special requests.
Customer Service
K-Mart
09.2000 - 07.2001
- Provided services to customers in purchases and returns. Handled various currency transactions in Western Union and Money Orders.
Customer Service
Winn-Dixie
06.1999 - 09.2000
- Provided services to customers in purchases and returns. Handled various currency transactions in Western Union, Money Orders and lottery sales.
Education
Associate of Science -
Hillsborough Community College
Brandon, FL01.2025
Associate in Arts - undefined
Broward College
Pembroke Pines, FL01.2019
Travel Industry
Miami-Dade College
Miami, FL01.2001
High School Diploma - undefined
Miami Norland High School
Miami, FL01.1999
Skills
- Clear and concise correspondence
- Administrative support skills
- Customer engagement
- Time allocation planning
- Sales proficiency
- Detail-oriented data management
- Strong ethical standards
- Customer support expertise
- Conflict resolution strategies
- Operation of security equipment
- Client engagement expertise
- Emergency response awareness
- Security screening proficiency
- Body scanner proficiency
- Security pat-down procedures
- Behavioral assessment
- Disaster response readiness
- X-ray equipment operation
- Problem-solving skills
- Proactive threat identification
Timeline
Transportation Security Officer
Department of Homeland Security- TSA
07.2015 - Current
Customer Service Agent
Spirit Airlines
05.2010 - 01.2014
Sales Assistant
Imperial Majesty Cruise Line
05.2007 - 10.2008
Cruise Consultant
MSC Cruises, Inc
10.2004 - 10.2005
Accounts Payable / Receivable Clerk
YWCA of Greater Miami
10.2002 - 03.2004
Agent Assist
Royal Caribbean Cruises, Ltd
07.2001 - 09.2002
Customer Service
K-Mart
09.2000 - 07.2001
Customer Service
Winn-Dixie
06.1999 - 09.2000
Associate in Arts - undefined
Broward College
Travel Industry
Miami-Dade College
High School Diploma - undefined
Miami Norland High School
Associate of Science -
Hillsborough Community College