Bianca Billingsley
Dallas,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Cosmetics Counter Manager
Nordstrom
Dallas, TX
09.2023 - Current
- Developed staff training programs for new employees on makeup application techniques, customer service, and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Created daily sales reports with analysis of performance against goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Licensed Beauty Advisor
Sephora
Dallas, TX
02.2022 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Bakery
Wholefoods
Jackson, MS
08.2019 - 01.2022
- Greeted customers and provided prompt, courteous service.
- Responded to customer inquiries via phone, email and in-person.
- Demonstrated strong knowledge of store services, products and policies.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
Callaway High School
Jackson, MS05-2011
Some College (No Degree) - Cosmetology
Hinds Community College
Raymond, MSSkills
- Customer Service
- Understanding Customer Needs
- Retail Marketing
- Active Listening
- Basic typing skills
- Email communications
- Client communications
- Communications leadership
Accomplishments
- While working at Sephora, I received employee of the month twice.
Timeline
Cosmetics Counter Manager
Nordstrom
09.2023 - Current
Licensed Beauty Advisor
Sephora
02.2022 - 09.2023
Customer Service Bakery
Wholefoods
08.2019 - 01.2022
High School Diploma -
Callaway High School
Some College (No Degree) - Cosmetology
Hinds Community College
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