Bianca Bissey
Penske Truck Leasing
Hatboro,Pennsylvania
11
years of professional experience
Graduate of Kutztown University of Pennsylvania. Graduated with a dual major of Marketing and Management. Educated in applying skills in critical analysis and demonstrating the ability to retrieve, interpret, evaluate and use information. Seeking a full time job that will allow for expansion of knowledge in the fields of marketing and management.
Work History
Banquet Server
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Branch Rental Manager
1 Year 10 Months- Monitored daily operations of the rental department to ensure compliance with company procedures and rental standards.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Trained new staff on rental processes, operations, and customer service expectations.
- Coordinated fleet availability, maintenance scheduling of rental units, and preparation to keep trucks rent-ready.
- Managed rental reservations, contracts, and vehicle assignments to support branch utilization and customer demand.
Assistant Rental Manager
1 Year 11 Months- Performing zero negative monthly to explain why vehicles are not contributing to revenue.
- Going through open rental agreements daily to ensure billing at the location and agents is accurate as well as insurance and looking for ways to create generate more profit as a location.
- Ensuring that there are limited sister city units are outbound in order to stop sister city expenses.
Sales and Operation Management Trainee
9 Months- Perform daily tasks such as yard checks, vehicle inspections, and check in and check outs for customers.
- Ensuring necessary fleet is at location as well as branch agents for day of reservations as well as the following day.
- Creating new quotes for customers looking to make reservations for truck rentals.
Lead Busser
3 Years 4 Months- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
Education
BSBA - Marketing & Management
- Graduated with Cum Laude Honors
- Dean's List Fall 2018, Fall 2020, Spring 2021
Skills
Task Prioritization
Working Collaboratively
Time Management
Well Organized
Customer Service
Timeline
Branch Rental Manager
Penske Truck Leasing
12.2024 - CurrentRead More
Assistant Rental Manager
Penske Truck Leasing
01.2023 - 12.2024Read More
Sales and Operation Management Trainee
Penske Truck Leasing
04.2022 - 01.2023Read More
Lead Busser
Old York Road Country Club
04.2016 - 08.2019Read More
Banquet Server
Old York Road Country Club
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Kutztown University of Pennsylvania
BSBA from Marketing & Management
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