Bianca Blacklock
Houston,TX
Summary
Dynamic Assistant Manager with a proven track record, driving occupancy growth and enhancing resident satisfaction. Skilled in lease-up strategies and compliance, leveraging expertise in customer relations to achieve a 50% occupancy rate within three months. Committed to fostering community engagement and operational excellence.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Venterra Realty Management
Pearland, Texas
11.2024 - Current
- Supported the lease-up of a 358-unit new construction multifamily property, assisting with operations from construction completion to occupancy stabilization.
- Coordinated building walks, punch list follow-ups, and Certificate of Occupancy (C.O.) sign-off support with contractors and development teams.
- Assisted in reaching 50% occupancy within 3 months and 80% within 7 months, helping exceed monthly leasing and occupancy goals.
- Helped process 1,000+ rental applications within 6 months, including over 280 from the waitlist.
- Maintained high resident satisfaction and contributed to a 4.8-star Google review rating through consistent customer service.
- Assisted in community events, digital marketing campaigns, and outreach efforts to generate qualified leasing traffic.
- Helped prepare pricing updates, market research data, and weekly performance reports for ownership and leadership review.
- Oversaw unit readiness inspections, model unit setup, and pre-opening task coordination.
- Supported training, scheduling, and performance tracking for the on-site leasing team.
- Ensured lease file compliance, accurate CRM records, and efficient move-in/move-out processes
Assistant Manager
The Lynd Group
07.2023 - 11.2024
- Enhanced leasing performance by attracting qualified residents, managing turnover, resulting in a 15% increase in occupancy
- Maintaining a delinquency of 3%
- Filing evictions as needed
- 3 day NTV
- Specialized in resident retention and resident renewals by fostering positive relationships, and ensuring overall property stability, occupancy and rent growth.
- Organized promotional activities such as open houses or special events to attract new renters.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
- Ensured that all paperwork was completed correctly prior to signing leases.
CEO, FOUNDER
ELITE FASHION
Houston Galleria Mall
01.2014 - 07.2024
- Directed overall business strategy, operations, and financial performance for multi-location retail operations, achieving consistent year-over-year revenue growth.
- Developed and executed sales, marketing, and merchandising strategies to maximize profitability and expand market share.
- Oversaw store operations, inventory control, and supply chain management, ensuring optimal stock levels, reduced shrinkage, and cost efficiency.
- Managed vendor statements, annual budgets, and forecasting, meeting or exceeding financial targets.
- Negotiated and maintained vendor contracts to secure competitive pricing, improve product offerings, and increase margins.
- Implemented customer experience enhancements that improved retention rates and increased average transaction value.
- Directed talent acquisition for over 50 employees , training, and leadership development programs to build and retain high-performing teams.
- Monitored market trends, competitive landscape, and consumer behavior to guide business decisions and product strategy.
- Led branding, advertising, and promotional campaigns, strengthening brand identity and boosting store traffic.
- Ensured compliance with industry regulations, labor laws, and company policies.
- Utilized data analytics, KPIs, and performance metrics to measure results and optimize operations.
LEASING PROFESSIONAL
ZRS MANAGEMENT
04.2014 - 11.2014
- Led leasing team for multiple A-class portfolios of upscale properties, consistently surpassing leasing goals and boosting revenue
- Organized successful resident events, fostering community and enhancing satisfaction
- Skilled in follow-ups and achieving high closing ratios, proficient in sales.
LEASING PROFESSIONAL
THE FINGERS COMPANY
03.2012 - 04.2014
- Warmly greeted prospective residents, showcasing key features and amenities
- Prepared and executed lease agreements, ensuring accuracy and compliance
- Conducted weekly marketing surveys to analyze competition
- Possess knowledge of property and floorplans, maintaining a 60% closing ratio.
LEASING MANAGER
ABBEY RESIDENTIAL
02.2009 - 03.2012
- Experienced leasing professional adept at showing apartments, resolving resident issues, and implementing effective renewal programs
- Coordinates apartment renovations and ensures timely make-readies to enhance property appeal
- Maintains a professional demeanor and successfully executing lease-up phases, achieving perfect shop reports while organizing resident events.
Education
REAL ESTATE COURSEWORK, SEMINARS AND WORKSHOPS -
Champions School of Real Estate
NALP -
HAA
Skills
- Leadership
- New employee onboarding
- Lease up experience
- Experience in renovations
- Fair Housing Mandates
- NALP Certification
- Onesite
- Yardi
- Microsoft Office
- Knock
- Rent Café (CRM)
- ADP / Payroll
- Encasa
- Trueworks
- Bluemoon
- Kingsley
Accomplishments
- Successfully leased 50% of units within 90 days and 80% within 7 months of opening a 358-unit Class A community.
- Maintained a 4.8-star Google rating by delivering exceptional customer service and resident engagement programs.
- Processed over 1,000 rental applications in 6 months, including more than 280 from the pre-qualified waitlist.
- Awarded the Excellence Spirit Award for outstanding lease-up performance.
- Implemented targeted digital marketing and community outreach campaigns that consistently exceeded traffic and occupancy goals.
References
References available upon request.
Timeline
Assistant Manager
Venterra Realty Management
11.2024 - Current
Assistant Manager
The Lynd Group
07.2023 - 11.2024
LEASING PROFESSIONAL
ZRS MANAGEMENT
04.2014 - 11.2014
CEO, FOUNDER
ELITE FASHION
01.2014 - 07.2024
LEASING PROFESSIONAL
THE FINGERS COMPANY
03.2012 - 04.2014
LEASING MANAGER
ABBEY RESIDENTIAL
02.2009 - 03.2012
REAL ESTATE COURSEWORK, SEMINARS AND WORKSHOPS -
Champions School of Real Estate
NALP -
HAA
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