Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bianca Botello

Denver,CO

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Operations Coordinator

CLI Services
04.2023 - Current
  • Identify and resolve discrepancies in accounting system.
  • Manage 35-40 contractors and facilitate and assist with their accurate time keeping on jobs, submittal of PO's and receipts, and regular maintenance of their vehicles.
  • Support team of project managers by assisting with scheduling contractors, answering customer inquiries, and preparing their jobs for billing.
  • Managed payroll and timekeeping to track hours and accurately pay employees.

Administrative Assistant

Contract
03.2018 - 03.2023
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Data Entry Specialist

Champion Metal Of Washington
09.2017 - 03.2018
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Managed large data projects, including workflow scheduling, data entry, and accuracy verification.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Proofreader

Foothill Transcription Company
05.2016 - 05.2017
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Collaborated with editors to meet project deadlines and solicit customer feedback and transparency on work progress.
  • Revised work to identify missed mistakes before completing assignments.


Education

Court Reporting

Bryan University
Tempe, AZ

Skills

  • MS Office: Excel, Word, Powerpoint, Outlook, Teams
  • Accounting and CRM Software
  • Data Entry
  • Office Administration
  • AP/AR proficiency
  • Scheduling
  • Customer Service
  • Coordination
  • Proofreading
  • Process Optimization
  • Effective Communication
  • Issue and Complaint Resolution
  • Teamwork and Collaboration
  • Employee Onboarding

Accomplishments

  • Developed and implemented a technical support script, which resulted in increased company efficiency and client satisfaction.
  • Exceeded departmental expectations by generating 109 company badges in one month, 5 times the average, which addressed a backlog of requests due to the pandemic.
  • Trusted with training new employees to ensure continued quality of client service.

Timeline

Operations Coordinator

CLI Services
04.2023 - Current

Administrative Assistant

Contract
03.2018 - 03.2023

Data Entry Specialist

Champion Metal Of Washington
09.2017 - 03.2018

Proofreader

Foothill Transcription Company
05.2016 - 05.2017

Court Reporting

Bryan University

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Bianca Botello