Bianca Botello
Summary
Experienced and resourceful professional offering 6 years of administrative support experience and 2 years of customer service experience, in person and remote. Detail-oriented team player with strong organizational skills. Handles multiple tasks simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Remote Court Reporter
Freelance
05.2024 - Current
- Conducts virtual depositions via Zoom managing breakout rooms, screen sharing, and cloud recording.
- Provides accurate verbatim reporting of proceedings via stenographic means.
- Reads back portions of the record during proceedings as requested by parties.
- Edits, proofreads, and produces certified verbatim transcripts.
- Meets strict transcript deadlines.
- Provides rough draft transcripts upon request.
- Provides expedited transcripts upon request.
- Receives and manages exhibits during and after proceeding.
- Swears in witness prior to proceeding.
- Performs administrative duties including billing for transcripts,
completing record-keeping forms, documenting information contained in reports, and maintaining records according to statutory
requirements. - Upholds high standards of professionalism under pressure while navigating challenging courtroom dynamics involving tense exchanges or emotional testimonies.
Operations Coordinator
CLI Services
04.2023 - 05.2024
- Streamlined operations by implementing efficient processes and procedures.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Boosted productivity by establishing effective communication channels between departments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained accurate records of employee hours, facilitating payroll accuracy and punctuality.
- Resolved payroll disputes promptly and professionally, maintaining positive employee relations.
Client Service Representative
Temp
04.2021 - 04.2023
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Administrative Assistant
Temp
03.2018 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Data Entry Specialist
CMR
09.2017 - 03.2018
- Completed data entry tasks with accuracy and efficiency.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Proofreader
Foothill Transcription Company
05.2016 - 05.2017
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Researched content and grammatical issues to check accuracy of information.
- Upheld accuracy standards in a high-pressure environment, ensuring error-free deliverables even during peak workload periods.
- Maintained high levels of confidentiality while handling sensitive documents for various clients.
- Supported project timelines by efficiently prioritizing and managing proofreading tasks for simultaneous projects.
Education
Court Reporting
Bryan University
Skills
- Microsoft 365: Outlook, Teams, Excel, Word, and Copilot
- Operating Systems: Microsoft Windows and Apple macOS
- Google Workspace: Gmail, Drive, Sheets, Docs, and Gemini
- Virtual Collaboration Tools: Zoom, Skype, Dropbox, and Slack
- Accounting Software
- CRM Software
- AI: ChatGPT
- Customer Service
- HR Support
- Training and Onboarding
- Collaboration
- Effective Communication
- Complaint resolution
- Data management
- Proofreading
- Task prioritization
Timeline
Remote Court Reporter
Freelance
05.2024 - Current
Operations Coordinator
CLI Services
04.2023 - 05.2024
Client Service Representative
Temp
04.2021 - 04.2023
Administrative Assistant
Temp
03.2018 - 04.2021
Data Entry Specialist
CMR
09.2017 - 03.2018
Proofreader
Foothill Transcription Company
05.2016 - 05.2017
Court Reporting
Bryan University