Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

Bianca Botello

Plattsburgh,New York

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Remote Court Reporter

Freelance
05.2024 - Current
  • Provides accurate verbatim reporting of proceedings via stenographic
    means.
  • Reads back portions of the record during proceedings as requested by
    parties.
  • Edits, proofreads, and produces certified verbatim transcripts.
  • Meets strict transcript deadlines.
  • Provides rough draft transcripts upon request.
  • Provides expedited transcripts upon request.
  • Receives and manages exhibits during and after proceeding.
  • Swears in witness prior to proceeding.
  • Performs administrative duties including billing for transcripts,
    completing record-keeping forms, documenting information contained
    in reports, and maintaining records according to statutory
    requirements.

Operations Coordinator

CLI
04.2023 - 05.2024
  • Streamlined operations by implementing efficient processes and procedures.
  • Improved employee performance by implementing training programs and conducting regular performance reviews.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Boosted productivity by establishing effective communication channels between departments.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained accurate records of employee hours, facilitating payroll accuracy and punctuality.
  • Resolved payroll disputes promptly and professionally, maintaining positive employee relations.

Administrative Assistant

Temp
03.2018 - 04.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Data Entry Specialist

CMR
09.2017 - 03.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

Proofreader

Foothill Transcription Company
05.2016 - 05.2017
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Researched content and grammatical issues to check accuracy of information.
  • Upheld accuracy standards in a high-pressure environment, ensuring error-free deliverables even during peak workload periods.
  • Maintained high levels of confidentiality while handling sensitive documents for various clients.
  • Supported project timelines by efficiently prioritizing and managing proofreading tasks for simultaneous projects.

Education

Court Reporting

Bryan University

Skills

  • Microsoft: Word, Excel, PowerPoint, Outlook, & Teams
  • G Suite: Google Drive, Sheets, Docs, Calendar, & Forms
  • Operating Systems: Microsoft Windows and Apple macOS
  • Accounting Software: QuickBooks, NetSuite
  • Virtual Collaboration Tools: Zoom, Skype, Dropbox, and Slack
  • Administrative support
  • Data entry
  • Document preparation
  • Client relations
  • Proofreading experience
  • Scheduling
  • Interpersonal skills
  • Professionalism
  • Attention to detail and organization
  • Teamwork and collaboration
  • Adaptability and flexibility

Licenses

Notary Public

Timeline

Remote Court Reporter

Freelance
05.2024 - Current

Operations Coordinator

CLI
04.2023 - 05.2024

Administrative Assistant

Temp
03.2018 - 04.2023

Data Entry Specialist

CMR
09.2017 - 03.2018

Proofreader

Foothill Transcription Company
05.2016 - 05.2017

Court Reporting

Bryan University

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Bianca Botello