Summary
Overview
Work History
Education
Skills
Certification
Willingtorelocate
Personal Information
Accomplishments
Languages
Interests
Timeline
Generic

Bianca Boyd

Meridian,MS

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Iqor
05.2023 - Current
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Direct Care Worker (DCW)

East Mississippi State Hospital
07.2018 - Current
  • Watch IRS do rounds take blood pressure take them places
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported clients to medical and dental appointments to provide support.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Machine Operator

Avery Dennison
01.2014 - Current
  • I operated a machine that made 3 ring binders
  • I demonstrate how to operate the hangs
  • Complied with company and OSHA safety rules and regulations.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Quickly shut down equipment in emergency situations following protocols.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Placed orders for materials and equipment with vendors.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Observed indicators to determine factors such as [Type] and [Type].
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Assessed readings from recording instruments, [Type] and other indicators and watched for warning signals.

Crew Member

McDonald's
03.2017 - 05.2018
  • Cashier customer service bag the food make drinks make ice cream cones take orders
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Assisted other team members to achieve goals.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

High school diploma -

Meridian High School

Skills

  • Machining
  • Assembly
  • Packaging
  • Manufacturing
  • Warehouse Experience
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Customer Relations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Microsoft PowerPoint
  • Customer Relationship Management (CRM)
  • Documentation
  • Technical Support
  • Live chat support
  • Filing
  • Coordination
  • Product and service solutions
  • Multi-line phone talent
  • Sales expertise
  • Order Fulfillment
  • Staff education and training
  • Reading Comprehension

Certification

CPR/First Aid, 01/01/19, 01/01/22

Willingtorelocate

Meridian, MS

Personal Information

Authorized To Work: US for any employer

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Full Professional

Interests

  • Community Cleanup
  • Gardening
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Documenting and sharing travel experiences
  • I like looking at the stars and learning about constellations
  • Baking
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques

Timeline

Customer Service Representative

Iqor
05.2023 - Current

Direct Care Worker (DCW)

East Mississippi State Hospital
07.2018 - Current

Crew Member

McDonald's
03.2017 - 05.2018

Machine Operator

Avery Dennison
01.2014 - Current

High school diploma -

Meridian High School

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Bianca Boyd