Bianca Boykin
Sugar Hill,GA
Summary
I'm an enthusiastic professional eager to dive into roles in both office or customer service capacities that leverage my adept abilties. I bring keen attention to detail, tech savvy, and a proven track record in customer service. I excel in building strong interpersonal connections within diverse environments, thriving both independently and as part of a collaborative team. Thriving in positive, high-energy environments is my forte!"
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Amazon Distribution Center
10.2020 - 10.2020
- Received and recorded all distributed package information into computer database
- Facilitated seamless cross-departmental communication, ensuring cohesive operations between customer service and warehouse teams, exceeding strict service level agreements.
- Simultaneously managed customer inquiries and streamlined warehouse operations, ensuring top-tier service while optimizing efficiency in a fast-paced Amazon environment.
Warehouse Associate
Carter's
01.2015 - 10.2016
- Integral in supporting the team to achieve and surpass production targets for online sales, orchestrating seamless operations during both high-demand and regular periods, ensuring consistent fulfillment efficiency.
- Received comprehensive training in proficiently picking, meticulously sorting, and meticulously packing merchandise, contributing directly to the accuracy and timeliness of order processing.
- Diligently followed and enforced company-specific packing and shipping protocols, guaranteeing the arrival of merchandise in impeccable condition, enhancing customer satisfaction and brand loyalty.
Warehouse Associate
HD Supplies
10.2012 - 12.2014
- Proficiently selected and packaged merchandise according to vendor specifications, ensuring accurate and timely delivery, contributing significantly to seamless supply chain operations.
- Managed order placement and processing via phone, demonstrating adeptness in handling diverse customer requests promptly and accurately, ensuring a smooth transactional process.
- Delivered exceptional customer service, addressing inquiries, resolving issues, and providing tailored assistance as required, fostering strong client relationships and elevating overall customer satisfaction levels.
Customer Service Representative
Sharp Mountain Vineyard
07.2010 - 10.2012
- Delivered exceptional customer service by phone and in-store while efficiently fulfilling orders through precise selection, packing, scanning, and timely release for delivery.
- Managed in-store freight reception, maintained the vineyard, and upheld inventory accuracy, ensuring streamlined operations and optimal stock availability.
Education
High School Diploma -
North Gwinnett High School
Suwanee, GASkills
- Assembly and Production
- Labeling and Boxing
- Paperwork Processing
- Order Processing
- Call Management
- Data Entry
- Microsoft Office
- Meticulous Attention to Detail
- Customer Relationship Management (CRM)
Additional Information
- North Gwinnett High SchoolReferences: Available upon requestReferences: Available upon request
Timeline
Warehouse Associate
Amazon Distribution Center
10.2020 - 10.2020
Warehouse Associate
Carter's
01.2015 - 10.2016
Warehouse Associate
HD Supplies
10.2012 - 12.2014
Customer Service Representative
Sharp Mountain Vineyard
07.2010 - 10.2012
High School Diploma -
North Gwinnett High School
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