Bianca Brackin
Lufkin,TX
Summary
Strong willed, great learner, motivated individual looking for a great opportunity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Success Representative
Etech Global Services
01.2024 - Current
- As part of NDR client success maintain exceptional metrics to provide the best service possible
- Use waterfall technique to assist clients with payments on their path to success
- Review settlements with client by explaining all options and possible additional funds needed and approving or declining per the client decision
- Maintain client privacy with secure measures.
Specialized Support
Harte Hanks
10.2021 - 01.2024
- Work with Salesforce.com every shift
- Proficient with Microsoft Teams
- Assist first level support agents with any questions or help they may need
- Provide next level support for complicated customers or situations
- Help customers gain back access to their accounts during fraudulent activity
- Assist customers with account access through troubleshooting steps
- Send detailed emails to customers to help troubleshoot phone and television apps
- During peak times step up and train newcomers and assist during nesting phase.
Customer Advocate
ChaseSource LP
06.2021 - 10.2021
- Temp to hire for Harte Hanks
- Help HBO Max customers gain back access to their accounts
- Walk customer through troubleshooting device and app.
Dietary Cook
LIBERTY HEALTHCARE CENTER
09.2020 - 03.2021
- Prepare meals for 40-100 senior and rehab patients
- Follow all food safety and sanitation rules and regulations set forth by the state
- Maintain nutrition guidelines set forth by the state.
Whataburger Team Member
Whataburger
10.2019 - 08.2020
- Help customers with their orders
- Clean the store for next shift
- Make sure store is stocked and ready to go for the morning crew.
Assistant Store Manager
Shoe Carnival Inc.
08.2017 - 07.2019
- Assist customers with all their shoe needs and questions
- Upsales whenever possible
- Assist customers in signing up for rewards programs
- Maintain awesome cleaning standards and inventory control standards
- Manage and mentor two to three employees at a time
- Maintain strict money handling procedures and perform deposits at bank when necessary
- Assist general manager in discipline, training, and scheduling.
Optical Associate
Sears optical
01.2016 - 08.2017
- Assist guests with selection of frames for their eyeglasses
- Assisted Optometrist with scheduling appointments and getting clients checked in for their appointment
- Assist guests with insurance verification and purchase options
- Helped explain lens options to guest for the best experience possible.
Key Holder
Boot Barn
08.2014 - 01.2016
- Assist customers with all their western and workwear needs
- Adhere to strict inventory control measures
- Perform drawer counts
- Manage and mentor up to 5 employees at a time with assistance from the store manager or the assistant manager
- Assist employees with signing up for rewards program while maintaining required numbers
- Was recognized by the secret shopper program with a perfect score.
Shift Manager
Taco Bell
03.2013 - 12.2013
- Maintain strict health and safety standards
- Manage and mentor up to 4 employees at a time
- Maintain money safety standards and accountability
- Assist customers with menu selection and any problems that arise during their visit.
Shift Manager
Jack in the Box
09.2007 - 03.2013
- Assist guests with their food selections and help solve any problems that arise with their order
- Maintain strict health and safety standards
- Maintain strict money safety standards
- Manage and mentor 6 employees at a time during especially busy and stressful times
- Acted as interim assistant manager for a period of time.
Education
Bachelor of Arts in English -
Brigham Young University
Rexburg, ID01.2011
High School Diploma -
Dayton High School
Dayton, TX05.2008
Skills
- Team Lead (3 years)
- Inventory (3 years)
- Management (5 years)
- Sales (3 years)
- Customer Service (6 years)
- Assistant Manager Experience (2 years)
- Retail Sales (4 years)
- Mentoring
- Shift management
- Restaurant experience
- Communication skills
- Organizational skills
Certification
- TABC Certification
- Driver's License
Timeline
Client Success Representative
Etech Global Services
01.2024 - Current
Specialized Support
Harte Hanks
10.2021 - 01.2024
Customer Advocate
ChaseSource LP
06.2021 - 10.2021
Dietary Cook
LIBERTY HEALTHCARE CENTER
09.2020 - 03.2021
Whataburger Team Member
Whataburger
10.2019 - 08.2020
Assistant Store Manager
Shoe Carnival Inc.
08.2017 - 07.2019
Optical Associate
Sears optical
01.2016 - 08.2017
Key Holder
Boot Barn
08.2014 - 01.2016
Shift Manager
Taco Bell
03.2013 - 12.2013
Shift Manager
Jack in the Box
09.2007 - 03.2013
Bachelor of Arts in English -
Brigham Young University
High School Diploma -
Dayton High School
- TABC Certification
- Driver's License
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