Bianca Bravo
Westminster,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Massage Therapist/Front Desk Receptionist/Claims Processor
Mission Hills Chiropratic
Lake Forest, CA
11.2011 - 09.2024
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Drove sales by recommending additional massage services and related products.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Maintained clean, safe and well-organized work environment.
- Maintained patient records, tracking rehabilitation goals and progress
- Assisted customers in resolving issues related to their claims.
- Developed departmental policies and procedures to ensure compliance with HIPAA regulations.
- Reviewed, investigated and processed medical claims for accuracy and completeness.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Stand Manager
Long Beach Convention Center
Long Beach, CA
01.2008 - 09.2011
- Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
- Managed finances by maintaining concessions records for sales, expenses and labor hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
Education
High School Diploma -
Opportunities For Learning
Long Beach, CATrade School Certified - Massage Therapy
National Institute of Technology
Long Beach, CASkills
- Front desk management
- Customer Engagement
- Claims Processing
- Social skills
- Time management
- Organizational skills
- Friendly, positive attitude
Timeline
Massage Therapist/Front Desk Receptionist/Claims Processor
Mission Hills Chiropratic
11.2011 - 09.2024
Stand Manager
Long Beach Convention Center
01.2008 - 09.2011
High School Diploma -
Opportunities For Learning
Trade School Certified - Massage Therapy
National Institute of Technology
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