Bianca Breaux
Hayward,CA
Summary
Reliable Shift Leader with 10 plus years in the Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment. Excel in teamwork, problem-solving, and adaptability, ensuring smooth operations and consistent output. Committed to maintaining workplace safety and meeting production targets through effective communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Lead Production Associate
Tesla
Fremont, CA
02.2025 - Current
- Oversaw daily production operations to ensure efficiency and quality standards.
- Trained and mentored new associates in safety protocols and operational procedures.
- Conducted quality inspections to maintain product integrity throughout manufacturing processes.
- Analyzed production data to identify trends and areas for continuous improvement initiatives.
- Ensured consistent communication between shift supervisors through detailed handover reports and meetings.
- Increased product quality by closely monitoring production processes and identifying areas for improvement.
- Conducted regular audits to ensure compliance with industry regulations, company policies, and quality standards.
- Led a team of production associates in achieving daily output targets while maintaining high safety standards.
- Evaluated employee performance, providing constructive feedback and coaching for continuous improvement.
Production Associate
Tesla
Fremont, CA
01.2021 - 02.2025
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Monitored machinery to identify concerns, make corrections or report complex problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Prepared materials for assembly work to keep workflows running smoothly.
- Safely operated hand and power tools to complete repetitive tasks.
- Sorted items into appropriate bins according to type or size.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
Swing Shift Supervisor
Allied Universal Security Services
Fremont, CA
11.2021 - 11.2022
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Supervise a team of 19 officers and managed administrative duties
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Monitored building access and identified all officials and employees
Licensed Massage Therapist
Massage Envy Spa
Castro Valley, CA
10.2016 - 02.2020
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
Day Shift Supervisor
Securitas Security Services USA
San Francisco , CA
07.2014 - 05.2015
- Dispatch security officers to required areas
- Effectively communicated with security officers through two way radio
- Dispatched emergency personnel when needed
- Operate surveillance equipment to detect suspicious or illegal activities
- Monitored fire panel alarm system
- Dispatched property Engineers in regards to all fire panel alarms
- Train all new security personnel on security operating procedures
Education
Certificate - Massage Therapy
National Holistic Institute
Emeryville, CA06.2015
High School Diploma -
Hayward High School
Hayward, CA06.2006
Skills
- Production Associate Work station Trainer
- Performance Tracking and Evaluations
- Customer Service Management
- Staff Supervision
- Team Leadership
- Interviewing
- Efficient multitasking
Education
Hayward, CA,Emeryville, CA
Contact
Antioch, CA 94531
Timeline
Lead Production Associate
Tesla
02.2025 - Current
Swing Shift Supervisor
Allied Universal Security Services
11.2021 - 11.2022
Production Associate
Tesla
01.2021 - 02.2025
Licensed Massage Therapist
Massage Envy Spa
10.2016 - 02.2020
Day Shift Supervisor
Securitas Security Services USA
07.2014 - 05.2015
Certificate - Massage Therapy
National Holistic Institute
High School Diploma -
Hayward High School