Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Britto

Austin

Summary

Dynamic Document Specialist with proven expertise at I Energize in optimizing workflows and enhancing data accuracy. Skilled in document management and quality assurance, I successfully implemented comprehensive filing systems, elevating team productivity. My adaptability and effective communication fostered collaboration, ensuring compliance with industry standards while safeguarding sensitive information.

Overview

17
17
years of professional experience

Work History

Document Specialist

I Energize
07.2025 - Current
  • Established and managed documentation frameworks for effective data handling and retrieval.
  • Collaborated with cross-functional teams to streamline document workflows and improve accuracy.
  • Conducted thorough reviews of documents to ensure compliance with company standards and regulations.
  • Optimized communication workflows by introducing effective documentation practices.
  • Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Managed file archival and information retrievals.
  • Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
  • Manipulated and converted documents to meet needs of individual personnel or projects.
  • Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
  • Elevated team morale and productivity through active participation in collaborative brainstorming sessions focused on improving document-related processes.
  • Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
  • Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
  • Transmitted documents, organized revisions and tracked changes.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Delivered exceptional customer service by addressing inquiries and resolving issues related to document management in a timely manner.
  • Contributed to the development of departmental procedures, offering suggestions for improvements based on experience and expertise.
  • Increased efficiency in the approval process by tracking pending approvals and following up with appropriate parties when needed.
  • Streamlined workflow processes by collaborating with team members on effective document management strategies.
  • Maintained up-to-date knowledge of software applications, ensuring optimal performance when creating or editing documents.
  • Improved overall document quality by providing constructive feedback to colleagues during review sessions.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Coordinated document exchange between departments, contractors, suppliers, and customers.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.

Front Desk Agent Manager

Sleep Inn and Suites
02.2023 - 06.2024
  • Provided exceptional customer service, creating a welcoming atmosphere.
  • Managed check-in and check-out processes efficiently, maintaining accuracy in guest records.
  • Enhanced guest experience by promptly managing inquiries and issues.
  • Ensured cleanliness standards were consistently achieved through coordination with housekeeping.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Managed front desk operations, including check-ins, check-outs, and reservations efficiently.
  • Utilized property management systems to maintain accurate guest records and billing information.
  • Assisted in coordinating room assignments based on guest preferences and special requests.
  • Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
  • Conducted daily inventory of supplies, ensuring adequate stock levels for operational needs.
  • Handled cash transactions accurately while maintaining financial accountability during shifts.
  • Trained new front desk staff on standard operating procedures and customer service protocols.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Updated guest profiles with preferences and requests for personalized service in future stays.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Boosted online ratings by soliciting guest feedback and addressing online reviews.
  • Streamlined communication with events team on guest logistics for large groups.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Maintained high levels of guest privacy by securely managing personal information.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored hotel's budget and financial records.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Housekeeper

Encompass Health
07.2024 - 06.2025

Housekeeper

Cross Creek Hospital
01.2023 - 06.2024
  • Ensured safe environment by maintaining cleanliness and sanitation in patient rooms and common areas.
  • Operated cleaning equipment efficiently, adhering to safety protocols and operational guidelines.
  • Coordinated with healthcare personnel to ensure cleaning tasks were prioritized according to patient needs and hospital schedules.
  • Managed timely restocking of cleaning supplies to support smooth operations.
  • Implemented infection control practices to support hospital compliance with health regulations.
  • Trained new staff on proper cleaning techniques and safety procedures to promote team effectiveness.
  • Monitored facility conditions regularly, reporting maintenance issues promptly to enhance patient experience.
  • Adapted quickly to changing priorities in fast-paced environment, ensuring consistent service delivery.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Loan Agent

Credit Serve
03.2021 - 05.2021
  • Guided clients through loan application process.
  • Assessed credit reports and financial statements to establish loan eligibility.
  • Assisted clients in understanding diverse loan options aligned with their financial goals.
  • Processed loan documents with precision, maintaining adherence to regulatory standards.
  • Coordinated communication between clients, underwriters, and lenders to facilitate smooth transactions.
  • Maintained accurate records of loan applications and status updates in database systems.
  • Conducted follow-ups with clients regarding application progress and additional information needed.
  • Resolved client inquiries related to loans, providing exceptional customer service throughout the process.
  • Analyzed applicant financial status, credit, and property evaluation documents to determine feasibility of loan grants.
  • Collaborated with underwriters to expedite loan approvals and secure better terms for clients.
  • Improved loan processing efficiency by streamlining procedures and implementing digital tools.
  • Negotiated favorable interest rates for borrowers by effectively presenting their case to lenders.
  • Demonstrated commitment to ongoing professional development by attending industry conferences and completing continuing education courses.
  • Approved loans within established limits and escalated loans exceeding limits to supervisors.
  • Enhanced customer satisfaction with timely updates on loan application status and addressing client concerns.
  • Ensured accuracy of submitted applications, minimizing delays due to missing or incorrect information.
  • Educated customers on different classifications of loans and credit options as well as service terms.
  • Consistently met or exceeded sales targets through effective pipeline management and proactive client outreach efforts.
  • Facilitated communication between all parties involved in the transaction for smoother closings and timely fund disbursements.
  • Obtained and compiled copies of applicant credit histories, corporate financial statements and other financial information.
  • Streamlined document collection process, reducing time spent gathering required paperwork for each application.
  • Conducted comprehensive financial analyses to assess borrower creditworthiness and minimize default risks.
  • Stayed current on industry regulations, ensuring compliance with all applicable rules and guidelines throughout the loan process.
  • Maintained a high level of knowledge regarding various lending programs to provide optimal financing solutions for clients.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Examined customer loan applications for loan approvals and denials.
  • Processed loan applications and monitored progress from start to finish.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Explained very technical financial information to applicants in easy to understand language.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Proactively identified solutions for customers experiencing credit issues.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Tekemarketer

Quality Exterior's
05.2012 - 08.2016
  • Conducted outbound calls to generate leads and promote services effectively.
  • Engaged potential customers by articulating product benefits and addressing inquiries.
  • Maintained detailed records of customer interactions in CRM system for follow-up actions.
  • Collaborated with team members to refine sales scripts and improve call strategies.
  • Adapted communication techniques based on customer responses, enhancing engagement rates.
  • Assisted in tracking performance metrics to identify areas for improvement and growth.
  • Provided feedback on customer preferences to support marketing initiatives and campaigns.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Completed daily and weekly sales reporting using assigned tools.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Qualified leads and set up customer appointments for outside sales team.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
  • Called prospective customers in designated market area to qualify leads.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Recorded contact information of customers and potential customers in internal database.
  • Developed customized scripts for specific client needs, resulting in higher conversion rates.
  • Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Recorded and updated customer information in online systems.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Delivered detailed reports on individual performance metrics for review by management during weekly meetings.
  • Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
  • Collaborated with other team members to achieve monthly sales targets consistently.
  • Utilized customer feedback to improve call strategies, resulting in more tailored communication approach.
  • Streamlined qualification process for potential leads, ensuring more efficient use of calling time.
  • Maintained high levels of customer satisfaction with detailed follow-ups to ensure service expectations were met.
  • Achieved significant improvements in customer retention through persuasive explanation of product value.
  • Boosted lead generation by identifying and targeting potential customer segments with high interest.
  • Conducted market research to gather insights, enhancing relevance of pitch to potential customers.
  • Increased repeat business by effectively cross-selling related products during customer interactions.
  • Fostered long-term customer relationships by consistently delivering exceptional service and follow-through.
  • Streamlined call process efficiency by adopting new technology, reducing call time while maintaining quality.
  • Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.
  • Reduced customer churn by addressing concerns and offering solutions tailored to individual needs during calls.
  • Implemented customer relationship management system to track interactions and outcomes, improving follow-up strategies.
  • Fostered positive team environment by sharing best practices in telemarketing strategies and techniques.
  • Developed comprehensive understanding of product features to accurately address customer queries.
  • Increased sales conversion rates by effectively communicating product benefits and special offers.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of Number outbound and inbound calls per day.
  • Implemented upselling techniques to increase revenue and move product.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Developed extensive knowledge of products and services to better assist customers.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Opened new accounts and documented personal, demographic, and payment information in system.

Phone Banker

Wells Fargo
01.2009 - 12.2012
  • Assisted customers with account inquiries and transaction requests.
  • Conducted thorough account verifications to ensure accuracy.
  • Provided support in resolving customer issues effectively.
  • Utilized banking software for processing transactions and managing accounts.
  • Educated clients on available banking products and services.
  • Collaborated with team members to enhance customer satisfaction initiatives.
  • Maintained up-to-date knowledge of banking regulations and compliance standards.
  • Adapted quickly to new systems and procedures for efficient service delivery.
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
  • Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Consistently met or exceeded monthly sales targets through proactive outreach efforts such as outbound calling campaigns focused on promoting bank products and services.
  • Handled over Number incoming telephone calls, emails and chat requests.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Participated in ongoing training opportunities to stay current on industry trends, product offerings, and regulatory requirements for better client support.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
  • Demonstrated adaptability by quickly learning new systems or procedures as required to maintain consistent performance in a dynamic industry environment.
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Reduced average call handling time through efficient problem-solving and effective use of banking systems and resources.
  • Balanced multiple priorities effectively, ensuring timely completion of tasks while maintaining focus on delivering outstanding customer service.
  • Delivered exceptional service by proactively identifying potential account issues before they escalated into larger problems.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Elevated overall branch performance by actively participating in cross-selling initiatives that resulted in new accounts opened and additional services utilized by clients.
  • Supported team members by sharing best practices, contributing to a positive work environment, and collaborating on solutions for complex client situations.
  • Evaluated viability of funding sources and destinations to proactively detect fraud.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Processed paperwork for new accounts and transactions with high degree of accuracy.
  • Built strong rapport with customers through empathetic listening skills, understanding their unique situations, and providing tailored assistance accordingly.
  • Contributed to a culture of continuous improvement by regularly providing feedback and suggestions for enhancing phone banking processes and customer interactions.
  • Managed high call volume while maintaining composure during peak hours or periods of increased stress.
  • Achieved consistent performance metrics with a focus on customer service, sales, and adherence to company policies and procedures.
  • Cross-sold credit cards, loans and other bank products.
  • Assisted customers with banking needs and inquiries.
  • Generated monthly reports on customer activity and customer feedback.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Calculated fees due, interest and change for customer transactions.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.
  • Wrote and distributed customer correspondence.

Education

Industrial Maunufaturing - Industrial Manufacturing

South Plains College
Levelland, TX

Skills

  • Proofreading expertise
  • Multitasking efficiency
  • Teamwork orientation
  • Recordkeeping skills
  • Data logging
  • Workflow management
  • File management
  • Policy enforcement
  • Document management
  • Workflow coordination
  • Microsoft office mastery
  • Workflow optimization
  • Digital file organization
  • Log updating
  • Document control
  • Project assistance
  • File systems coordination
  • Content review
  • Records management
  • Tracking document flow
  • Data accuracy
  • Standard operating procedures
  • Quality management
  • Quality assurance
  • Skilled in software
  • Electronic records management
  • Document retrieval
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Deadline management
  • Professionalism
  • Time management abilities
  • Continuous improvement

Timeline

Document Specialist

I Energize
07.2025 - Current

Housekeeper

Encompass Health
07.2024 - 06.2025

Front Desk Agent Manager

Sleep Inn and Suites
02.2023 - 06.2024

Housekeeper

Cross Creek Hospital
01.2023 - 06.2024

Loan Agent

Credit Serve
03.2021 - 05.2021

Tekemarketer

Quality Exterior's
05.2012 - 08.2016

Phone Banker

Wells Fargo
01.2009 - 12.2012

Industrial Maunufaturing - Industrial Manufacturing

South Plains College

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Bianca Britto