Bianca Brown
Summary
Business-minded professional with exemplary skills in customer service, time management, event planning, and working with individuals from multicultural and diverse backgrounds. Bringing over 10 years of related experience combined with superior communication skills.
Overview
12
12
years of professional experience
Work History
Liability Claims Adjuster
GEICO
06.2018 - 01.2022
- Awarded Chairman's Club in 2019 and 2020 by maintaining a score of over 60% for customer safistication and handling a minimum of 130 claims per month.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
- Researched and analyzed policy contracts to verify applicable coverages and ensure proper payment of claims.
Medical Claims Adjuster
GEICO
02.2022 - Current
- Oversaw the investigation and handling of all Florida Personal Injury Protection (PIP) claims for regional office to determine the approval or denial of coverage and/or qualification based on policy language, statutes, and state regulations.
- Managed high volume caseloads, prioritizing urgent and sensitive cases for immediate attention.
- Mentored new hires on company policies, procedures, and best practices related to medical claims adjusting.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Assisted in the creation of departmental procedures and guidelines to maintain consistency across all teams for file quality standards.
Personal Assistant/Estate Manager
Prentiss Residence
12.2017 - 06.2018
- Facilitated smooth household operations by managing supply inventory and overseeing maintenance requests.
- Improved time management of clients through effective prioritization, organization of tasks, schedules, meetings, and correspondence.
- Supported clients in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided multifaceted services to clients by running errands, managing mail, scheduling appointments, and arranging transportation.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Styling Consultant
J.Crew
08.2013 - 11.2017
- Managed accounts for several high-profile clients ranging from bloggers, celebrities, and corporations needing styling for weddings, New York Fashion Week, and employee uniforms.
- Oversaw the collection of monthly and bi-monthly feedback reports for management, merchants, and vendors highlighting key trends and areas of improvement regarding product quality and availability.
- Delivered outstanding service to diver se clientele by understanding their needs and making recommendations based on their lifestyle and budget.
- Collaborated with other senior stylist to create innovative strategies to attract and maintain clientele, resulting in increased revenue.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Health Fair Coordinator and Intern
Blue Ridge Medical Center
01.2014 - 06.2014
- Oversaw scheduling tasks efficiently, ensuring the marketing/publicity, logistics, and securing vendors without sacrificing quality of service delivery or exceeding budget constraints.
- Organized a rural community health fair and volunteer programs over a period of 6 months that positively impacted the local community and showcased the center commitment to residents.
- Collaborated with department heads to develop strategic plans aligning with overall center objectives, fostering a unified approach toward shared goals.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Administrative Assistant
James Farmer Multicultural Center
05.2012 - 05.2013
- Coordinated the marketing, logistics, budget, and catering for several campus events including our annual Multicultural Fair.
- Collaborated on composing and editing monthly newsletter, running social media accounts, and handling special projects as assigned by leadership.
- Contributed in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Delivered excellent customer service through prompt responses inquiries, addressing concerns effectively, and building strong relationships with vendors.
Education
Bachelor of the Arts in Philosophy -
University of Mary Washington
Fredericksburg, VA01.2013
Skills
- Strong Analytical Skills
- Microsoft Office Proficiency
- Adaptability and Flexibility
- Claims Evaluation
- Customer Service
- Time Management
Timeline
Medical Claims Adjuster
GEICO
02.2022 - Current
Liability Claims Adjuster
GEICO
06.2018 - 01.2022
Personal Assistant/Estate Manager
Prentiss Residence
12.2017 - 06.2018
Health Fair Coordinator and Intern
Blue Ridge Medical Center
01.2014 - 06.2014
Styling Consultant
J.Crew
08.2013 - 11.2017
Administrative Assistant
James Farmer Multicultural Center
05.2012 - 05.2013
Bachelor of the Arts in Philosophy -
University of Mary Washington
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