BIANCA BURNETT
Summary
To utilize my expertise in administrative support, recruitment, employee relations, organization development, and staff training to contribute to the company’s overall objective. Highly efficient Human Resources/Administrative Support Professional offering 25 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in Microsoft Office.
Overview
21
21
years of professional experience
Work History
Talent Acquisition Specialist
Progressive Housing Inc.
Olympia Fields, IL
01.2022 - 11.2023
- Conduct pre-employment and annual background checks and pre-employment drug testing.
- Researched and identified potential candidates for open positions.
- Developed and maintained relationships with hiring managers to understand their talent needs.
- Posted job openings on various job boards, social media sites, and other resources.
- Conducted initial phone screens of potential candidates.
- Assisted in the development of recruiting strategies to attract qualified applicants.
- Coordinated interviews between hiring managers and prospective employees.
- Negotiated employment offers with selected candidates.
- Maintained applicant tracking system records and updated candidate information as needed.
- Prepared offer letters for successful candidates.
- Provided guidance to new hires throughout onboarding process.
- Advised management on legal compliance issues related to recruitment practices.
- Attended career fairs, networking events, and other recruiting activities to source potential leads.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Participated in team meetings to discuss current recruitment initiatives.
- Organized skills assessments or competency tests for applicants when necessary.
- Managed third-party vendors providing recruitment services.
- Ensured compliance with all relevant regulations related to equal opportunity employment laws.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Conducted interviews to assist management in selecting most qualified candidates.
- Built talent pipeline according to core company values and role requirements.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Planned and executed recruitment events to bring in area candidates.
- Used social media as recruitment tool by posting content and responding to inquiries or comments.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Contacted job applicants to inform of application status.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Scheduled or conducted new employee orientations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Hired employees and processed hiring-related paperwork.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Analyzed employment-related data and prepared reports.
- Prepared or maintained employment records using human resources management system software.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Conferred with management to develop or implement personnel policies or procedures.
Program Specialist IV / HR Assistant
Texas Health and Human Services Medicaid/CHIP
Austin, TX
01.2019 - 11.2021
- Perform daily administrative duties to include supporting internal and external inquiries related to the HR department
- Support HR-related training programs and workshops
- Successfully managed human resources functions for 1100 plus employees
- Assisted management with hiring activities
- Prepared monthly reconciliation of payroll and vacancy reports for executive management
- Prepared, reviewed, and approved personnel and payroll actions
- Collaborated with financial department regarding budget and salaries
- Assisted the financial director with review and procurement forms related to purchase requisitions and contract procurements
- Approved budget and routed payroll forms to executive management for approval
- Prepared annual business continuity updates
- Posted job requisitions and screened applications
- Performed pre-employment background checks
- Organized and conducted new employee orientation to include benefits summary
- Compiled and maintained data for reporting
- Maintained organizational charts
- Provided technical support to staff members regarding the use of software programs related to the project.
- Collaborated with other departments within organization on cross-functional projects.
- Organized workshops, seminars, conferences and other special events as part of programming efforts.
- Monitored budget allocations for various aspects of the project, ensuring compliance with fiscal requirements.
- Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Developed job postings for open positions using internal databases as well as external career websites and job boards.
- Drafted letters of offer to new hires outlining terms of employment.
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
- Participated in salary surveys to maintain competitive pay rates within industry standards.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Developed and maintained training materials and benefits packets for new hires.
- Conducted job applicant background checks in accordance with policy and procedures.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Conducted employment verification and background investigation to facilitate hiring process.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Answered questions regarding salaries, benefits and other pertinent information.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
HR Hiring Specialist
Texas Health and Human Services Commission
Austin, TX
06.2018 - 12.2018
- Provided complex consultative and technical assistance in the planning, development, and implementation of interview and hiring practices
- Posted job requisitions
- Scheduled drug screenings and reviewed results
- Compiled and maintained data for reporting
- Organized and conducted new hire orientation.
- Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
- Created job descriptions for open positions and updated existing job descriptions as needed.
- Collaborated with hiring managers to determine staffing needs and identify appropriate recruitment channels.
- Maintained accurate records in the applicant tracking system throughout the recruitment process.
- Assisted in onboarding new hires by preparing orientation materials and conducting orientations for new employees.
- Reviewed resumes and applications submitted by applicants against established criteria for each position.
- Provided guidance regarding compensation packages to ensure competitive offers are made to successful candidates.
- Organized pre-employment assessments such as background checks, drug tests, skills tests. prior to making an offer of employment.
- Advised hiring managers on best practices related to interviewing techniques and selection decisions.
- Participated in development initiatives aimed at improving the efficiency of recruiting processes.
- Ensured compliance with applicable laws governing equal employment opportunity.
- Responded promptly to inquiries from applicants regarding their status in the hiring process.
- Negotiated terms of employment contracts with successful candidates.
- Interviewed new employees and assisted with hiring decision-making.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Hired employees and processed hiring-related paperwork.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Administered employee benefit plans.
- Prepared or maintained employment records using human resources management system software.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interpreted and explained human resources policies, procedures or regulations.
Program Specialist I
Texas Health and Human Services Medicaid/CHIP
Austin, TX
02.2016 - 06.2018
- Assisted the Budget Analyst with review and validation of budget information on Health and Human Services Commission procurement forms related to purchase requisitions and contract procurements
- Trained staff on how to complete purchase requisitions
- Performed some Human Resources functions to include screening, testing, and interviewing applicants
- Responsible for preparing offer letters and onboarding
- Conducted new employee orientation to include benefits summary
- Worked closely with the IT department to set up new hire technology needs such as computers, telephones, ergonomic equipment, etc
- Assisted with resource allocation planning for space.
Job Requisition Coordinator/Administrative Assistant III
Texas Department of Aging and Disability Services
Austin, TX
10.2011 - 02.2016
- Provided administrative support to hiring managers in the recruitment, screening selection, pre-
- Conducted pre-employment background checks, scheduled drug testing and FBI fingerprint testing
- Responsible for overseeing random drug testing
- Served as liaison to all departments within the agency regarding enforcement of policies, procedures, and protocols, to ensure compliance
- Responded to open records requests and subpoenas
- Conducted new employee orientation on benefits summary, policy perspective, professional development, and summarization on the structure of Department of Aging and Disability Services and Health and Human Services Commission.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Staff Assistant
City of Chicago
Chicago, IL
09.2002 - 08.2008
- Performed highly advanced consultative services and technical assistance work
- Prepared office correspondence and executive briefing documents
- Reviewed and revised city ordinances
- Developed and maintained detailed administrative and procedural processes
- Provided staff guidance
- Handled and executed special projects
- Planned, assigned, and/or supervised the work of others
- Scheduled meetings, coordinated travel, and maintained calendar
- Completed research, compiled data, and prepared statistical reports
- Supported complex deadline driven operations
- Researched, evaluated, and prepared capital improvements outline for upgrading the community infrastructure to include streets, alley’s water mains, installation of streetlights, traffic control signals, etc
- Responsible for budget and financial expenditures
- Represented the Alderman/City Councilman in her absence at staff and community meetings and outreach events
- Orchestrated and oversaw community events on behalf of the Alderman
- Served as project manager resolving issues for the alderman/city councilman.
Education
Business
Concordia University
Skills
- Recruitment Planning
- Data-Driven Decision-Making
- Cold-Calling
- Interviewing Techniques
- Recruitment
- Applicant Tracking Systems
- Candidate Sourcing
- Data Entry
- Clerical Support
- Highly Organized
- Meticulous Attention to Detail
- Professional and Polished Present
- Document Management
- Senior Leadership Support
- Multi-Line Telephone Systems
- Event Coordination
- Writing Reports
- Records Management
- Dedicated Team Player
- Customer Service
- Package Routing
- Database Entry
- Compensation and Benefits
- Multi-Line Telephone System Operation
- Typing 65 WPM
- PeopleSoft HRMS
- Microsoft Office Suite
- Presentation Preparation
- Back Office Operations
- Recruiting
- Calendaring
- Filing and Data Archiving
- Administrative Operations
- Recordkeeping
- Travel Administration
- Documentation and Reporting
- Health Insurance Processing
Timeline
Talent Acquisition Specialist
Progressive Housing Inc.
01.2022 - 11.2023
Program Specialist IV / HR Assistant
Texas Health and Human Services Medicaid/CHIP
01.2019 - 11.2021
HR Hiring Specialist
Texas Health and Human Services Commission
06.2018 - 12.2018
Program Specialist I
Texas Health and Human Services Medicaid/CHIP
02.2016 - 06.2018
Job Requisition Coordinator/Administrative Assistant III
Texas Department of Aging and Disability Services
10.2011 - 02.2016
Staff Assistant
City of Chicago
09.2002 - 08.2008
Business
Concordia University
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