BIANCA CAIN
Manning,SC
Summary
Hands-on, task focused professional with strong communication skills who offers customer service experience. Pays close attention to detail for accurate and compliant documentation. Organized, motivated and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ROI Medical Records Specialist
Datavant
10.2023 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Followed up with patients about medical and healthcare processes.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
Ophthalmologist Technician
Orangeburg Eye Center
04.2017 - 07.2023
- Reduced wait times by efficiently triaging patients based on the urgency of their medical needs.
- Improved patient experience by providing thorough pre-appointment information and instructions.
- Assisted in surgical procedures, ensuring a safe and efficient environment for patients and staff.
- Enhanced patient care by performing diagnostic tests and assisting in ophthalmic procedures.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Medical Receptionist
McLeod Health Clarendon
11.2016 - 08.2018
- Manage flow of information in the medical facility
- Set up appointments, schedule exams, and distribute information
- Possess efficient and accurate data entry skills.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Transporter
McLeod Health Clarendon
06.2016 - 08.2018
- Provided patient transport using various equipment and adhered to safety protocols.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Lead Store Manager
Goodwill
11.2016 - 04.2017
- Train sales and cashier associates
- Created schedules, communicate sales goals, and demonstrate leadership
- Ensure merchandise presentation is within company standards.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Streamlined inventory management for optimal stock levels and reduced waste.
Store Associate
Goodwill
07.2016 - 04.2017
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Retail Store Associate
Big Lots
07.2016 - 11.2016
- Greeted customers and provided prompt, courteous customer service
- Processed transactions quickly and without error while using point of sale computer system
- Ensured establishment was clean and inviting.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Overnight Stocker
Big Lots
03.2016 - 11.2016
- Unloaded merchandise off of delivery truck
- Processed and replenished merchandise and stocked shelves.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
Diploma - Processing Sterile Technician
Ashworth College
Norcross, GA05.2023
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL01.2017
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ05.2015
Skills
- Experience with Microsoft Word, Excel, PowerPoint, and Outlook; Typing Speed: 40 WPM
- Critical Thinking
- Planning & Organizing
- Good Work Ethic
- Relationship Building
- People Skills
- Data Management
- Customer Service
- Team Management
- Medical Records Management
Affiliations
High Academic Honors Recognition / Dean’s List.
Certification
JCAHPO Certification-Certified Opthalmic Assistant, July 2023
Timeline
ROI Medical Records Specialist
Datavant
10.2023 - Current
Ophthalmologist Technician
Orangeburg Eye Center
04.2017 - 07.2023
Medical Receptionist
McLeod Health Clarendon
11.2016 - 08.2018
Lead Store Manager
Goodwill
11.2016 - 04.2017
Store Associate
Goodwill
07.2016 - 04.2017
Retail Store Associate
Big Lots
07.2016 - 11.2016
Patient Transporter
McLeod Health Clarendon
06.2016 - 08.2018
Overnight Stocker
Big Lots
03.2016 - 11.2016
Diploma - Processing Sterile Technician
Ashworth College
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Associate of Arts - Healthcare Administration
University of Phoenix
Similar Profiles
RASHEEDAH CrosbyRASHEEDAH Crosby
Health Information Management Analyst at DatavantHealth Information Management Analyst at Datavant
Shakila QuimbyShakila Quimby
Medical Records Specialist at DatavantMedical Records Specialist at Datavant
Katherine EverhartKatherine Everhart
Emergency Room Medical Coder at DatavantEmergency Room Medical Coder at Datavant
Moetoto SchmidtMoetoto Schmidt
Medical Records Clerk at DatavantMedical Records Clerk at Datavant
John DabbsJohn Dabbs
Agricultural Manager at Springdale Ag. Land and Game ManagementAgricultural Manager at Springdale Ag. Land and Game Management