Bianca Calderon

My role as a teller supervisor was

Order cash

BSA reports

Ctrs

End of month

Mobile deposits

Saturday schedules

Reviews

Trainings

Meetings

Audits quarterly

Audits randomly

• Managed teller schedules, ensuring adequate staffing levels during peak business hours.
• Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
• Counted cash drawers and made bank deposits.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
• Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
• Conducted regular performance evaluations for teller staff, identifying areas for improvement.
• Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
• Examined tellers' reports of daily transactions for accuracy.
• Promoted bank's products and services by consistently cross-selling to customers.
• Collaborated with management to establish branch goals, developing strategies to achieve them.
• Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
• Streamlined teller operations for improved accuracy and efficiency in transaction processing.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Improved cross-selling success through targeted training and employee incentives.
• Increased team productivity with regular coaching and performance feedback sessions.
• Coordinated with other departments to address complex customer issues, resulting in timely resolution.
• Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
• Reduced errors by implementing strict audit procedures and monitoring daily transactions.
• Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
• Researched and resolved customer issues on personal savings, checking, and line of credit accounts.