Bianca Campirano
Pico Rivera,CA
Summary
Senior Dispatcher at Express Electrical Services with expertise in route optimization and exceptional customer service satisfaction. Proven ability to manage scheduling conflicts and enhance service efficiency. Skilled in dispatch software and adept at multitasking, ensuring timely communication and support for customers. Committed and devoted to strong relationships, and resolving inquiries effectively to provide every customer with a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Senior Dispatcher/CSR
Express Electrical Services
South Gate, CA
01.2017 - Current
- Managed scheduling conflicts to optimize technician routes and efficiency.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated daily dispatch operations for electrical service requests.
- Maintained records and logs related to dispatch operations.
- Monitored job progress and communicated updates to customers.
- Utilized dispatch software to track service calls and technician availability.
- Worked with city inspectors to schedule inspections to ensure that the work was done up to code.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Assisted customers in arranging financing options for larger purchases.
- Advised customers on different types of financing products suitable for their needs. (GoodLeap, Service Finance, GreenSky, Fortiva)
- Responded promptly to customer inquiries regarding special financing options via phone or email.
- Handled customer complaints in a timely manner to ensure customers' satisfaction. Provided customer service support to customers over the phone and by email.
- Answered incoming calls promptly and efficiently routed them to appropriate personnel or departments.
- Trained new dispatch staff on systems and procedures.
- Provided guidance and support to junior dispatchers on procedures and protocols.
- Performed tasks by answering calls, taking messages, returning missed calls, arranging appointments, and responding to questions or inquiries.
- Followed up with customers to ensure their satisfaction.
Sales Associate/Key Operator
G-Stage Love
South Gate, CA
02.2014 - 12.2016
- Provided exceptional customer service in a fast-paced retail environment.
- Greeted customers and provided exceptional customer service.
- Collaborated with team members to maintain store organization and cleanliness.
- Operated point-of-sale systems for processing transactions accurately.
- Stocked merchandise on shelves and ensured displays were visually appealing.
- Conducted inventory checks to maintain adequate stock levels consistently.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed knowledge of products to enhance customer shopping experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Generated reports for management review using data from various sources.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate/Photographer
Universal Studios Hollywood
Universal City, CA
04.2011 - 01.2014
- I greeted customers entering the theme park and captured high-quality photos.
- Performed daily photo goals.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Polytechnic High School
Sun Valley, CA06-2010
Skills
- Customer satisfaction assurance
- Route optimization
- Dispatch software
- Scheduling coordination
- Verbal and written communication
- Multitasking and organization
- Updating logs
- Data entry
- Sales customer service
- Multi-line phone talent
Languages
English
Full Professional
Spanish
Professional
Accomplishments
- Awarded for providing 5 Star Service in 2019
- Awarded for most helpful in 2022 with Express Electrical Services
References
References available upon request.
Timeline
Senior Dispatcher/CSR
Express Electrical Services
01.2017 - Current
Sales Associate/Key Operator
G-Stage Love
02.2014 - 12.2016
Sales Associate/Photographer
Universal Studios Hollywood
04.2011 - 01.2014
High School Diploma -
Polytechnic High School
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