Bianca Carcano
San Antonio
Summary
Hardworking employee with customer service, multitasking, organizational, and time management abilities. I have a strong work ethic and do my best to excel at every job I do. I work well with others, and I always have a positive attitude. Known for being reliable and committed.
Overview
9
9
years of professional experience
Work History
Food Prep and Delivery
Star Catering of San Antonio
San Antonio
02.2022 - 05.2023
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Ensured that the correct order was delivered to the customer.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Kept track of supplies used in the kitchen to ensure restocking when necessary.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Packaged and stored food products appropriately for proper handling and preservation.
- Loaded and unloaded delivery vehicles with food items.
- Provided excellent customer service throughout the delivery process.
- Completed on-time deliveries by choosing the best and most efficient routes.
Store Manager
Food Pantry, LTD / Crossroads Gift Shop
Cedar Creek
05.2018 - 05.2021
- Maintained a clean, safe environment for customers, and employees.
- Conducted daily store operations, including opening and closing procedures, point of sale, inventory control, and cash handling.
- Managed inventory and supplies to ensure materials were available when needed, and to maintain proper product levels.
- Organized the backroom to facilitate effective ordering and stock rotation.
- Stocked the sales floor with newly arrived inventory, which consisted of purchase orders, receiving and inputting information into the system, as well as tagging and pricing new merchandise.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating visual merchandise displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain customer satisfaction.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training, and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Created weekly work schedules for store personnel.
- Reviewed, prepared, and approved timesheets for payroll processing.
- Set goals for our weekly sales budget.
Staff Leader
Bill Miller BBQ
San Antonio
03.2014 - 08.2017
- Served meals to customers in a friendly and courteous manner.
- Utilized point-of-sale systems for taking orders from customers.
- Organized take-out orders for customers who requested them.
- Monitored inventory levels of food items used during meal services.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed established cash handling procedures when collecting payment from customers.
- Maintained accurate records of sales transactions for end-of-day reports.
- Greeted customers upon arrival in the dining area.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio06-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem solving
- Dependable and responsible
- Multitasking
- Friendly, positive attitude
- Attention to detail
- Stocking and inventory
- Merchandising
- Receiving freight
Languages
Spanish
Professional
Timeline
Food Prep and Delivery
Star Catering of San Antonio
02.2022 - 05.2023
Store Manager
Food Pantry, LTD / Crossroads Gift Shop
05.2018 - 05.2021
Staff Leader
Bill Miller BBQ
03.2014 - 08.2017
High School Diploma -
Thomas Jefferson High School
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